Episcopal Health Services Inc. selects RQi enterprise™ and RQi patient address™ Revenue Cycle Solutions

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Episcopal Health Services Inc. selects RQi enterprise™ and RQi patient address™ revenue cycle solutions to eliminate errors at registration, provide accurate address information, significantly reduce denials and improve cash flow.

The dual engine processing capability is a tremendous benefit and one of the major reasons why we went with the RQi enterprise™ solution.

Kramer Healthcare Technologies announced that Episcopal Health Services Inc. in Far Rockaway, NY, has selected RQi enterprise™ (Registration Quality Improvement) and RQi patient address™ to provide denial prevention support.

The RQi suite of web-based revenue cycle solutions includes quality assurance to detect and flag registration errors through the point of billing. Simultaneously, it coaches the registration team to improve their performance and maintain solid workflow throughout the entire registration process.

In order to improve their registration accuracy, as well as build positive community relations through improved customer service, Episcopal Health Services Inc. decided to search for an automated tool that would assist its patient registrars. RQi enterprise™ was selected for its robust rule engine and its combination of Batch and Real-Time error detection, as well as its ease of use, depth of editing, and comprehensive reporting capability.

Episcopal Health Services Inc. selected RQi enterprise™ because of the program’s capability to support both Real-Time and Batch processing. “Some solutions support only Real-Time processing, but that doesn’t really work in the real-world,” stressed Jason Bush, Director of Patient Access Services at Episcopal Health Services. “Sometimes a patient access specialist can fix errors immediately, but when they are busy, we need to be able to fix errors later in the day. The dual engine processing capability is a tremendous benefit and one of the major reasons why we went with the RQi enterprise™ solution”.

During the evaluation process, Episcopal Health Services Inc. gained interest in RQi enterprise™ because of its ability to create and track comprehensive KPI’s from pre-registration to the point of billing. “In addition,” said Mr. Bush, “our most important selection criteria were that our future QA partners needed to demonstrate their abilities to perform positively in a large NY setting. In NY, RQi enterprise™ provides the best fit for our organization.”

RQi enterprise™ is a healthcare registration solution that detects and flags registration and patient visit errors for correction, both upon admission and prior to discharge and billing. The RQi™ service line provides 100% data review for improved billing accuracy, improved employee accountability, instinctive workflow, and immediate feedback to the user. Each system is customized onsite to ensure maximum performance and customer satisfaction.

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Jena Eggert
jenae@kramergroup.com
(407) 421-4940
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