Owings Mills, MD (PRWEB) May 18, 2011
Peregrin’s CARD Act toll free solution gives creditors, including credit unions, the tools to comply with the Federal Credit CARD Act of 2009. It is a measurable, cost-effective, customizable call management platform that allows them to provide consumers with the necessary credit counseling information while collecting relevant caller related data.
With designated toll free numbers and multi-faceted reporting, the Peregrin Credit CARD Act toll free solution gives creditors real-time insight into call traffic and call trends, including the ability to segment responses by state and language. All reporting is real-time and available for viewing and exporting through Peregrin’s secure website, to any creditor using the CARD Act solution.
Once a system is running, no customer maintenance is required. Peregrin has automated monitors and tools in place to maintain the continued responsiveness of all of their customer’s CARD Act toll-free lines. And with the availability of extensive audit information, customers can easily and promptly meet the yearly reconciliation requirements of their databases. To ensure continued compliance, Peregrin audits customers’ CARD Act toll-free lines four times per year.
“Credit CARD Act compliance has been required since early 2010,” says Mike Morency, president and CEO of Peregrin. “The Peregrin CARD Act toll free solution continues to be the product creditors trust to provide information and maintain compliance, as it offers impressive reliability and delivers strong ROI.” With its high levels of built-in redundancy– redundant facilities and redundant services – the platform delivers over 99.98% availability. Any risk of downtime is practically eliminated. And since the product is fully automated the result is a true low-cost solution.
There are multiple implementation and management options available to satisfy the needs and cost constraints of creditors and credit unions of any size; monthly fees are low and migration from other platforms is simple and can occur in a matter of days.
By choosing from an extensive list of customizable features, creditors can provide timely, relevant credit counseling service information. They can, for example, choose which eligible agencies to provide to callers, or customize prompts within the call flow to transfer a caller seamlessly to the creditor for another touch point with cardholders. And the available phone fraud prevention feature protects creditors from callers abusing the line, which can drive up costs unexpectedly.
Through a demo phone number, Peregrin offers prospects the ability to learn how the solution works, from both a consumer and creditor perspective. The Peregrin CARD Act solution is the right choice for creditors and credit unions looking for a cost-effective solution to enhance service delivery and comply with federal regulations.
For more information about Peregrin’s Credit CARD Act toll free solution, which improves a consumer’s ability to obtain information about accessing credit counseling services while cost-effectively delivering a variety of reporting features, visit: http://www.peregrinservices.com/html/2009CardAct.html , or call Peregrin at 1-800-231-2493.
Founded in 2000, Peregrin (http://www.peregrinservices.com) prides itself on its integrated approach to the management of credit counseling processes, with a complete suite of technology solutions and services for US-based lenders, credit counseling agencies and industry associations of all sizes. Peregrin provides services and applications that help automate and improve process management. With the increased efficiency provided by these solutions, resources can be freed to help improve the performance and results of credit counseling and debt management programs.
In May 2011, Peregrin received an award from one of the top 5 credit issuers, in recognition of their excellence in the areas of security risk and compliance.