CGS Growth Leads to Expansion of European Contact Center Operations in Romania

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Computer Generated Solutions, Inc. (CGS) will open a new call center in Sibiu to meet growing demand for outsourced business services throughout Europe.

Computer Generated Solutions Inc. (CGS), a global leader in IT solutions, software and services, has committed to expanding its presence in Romania with a new facility in Sibiu, set to open in July 2011. A recognized leader in the outsourced contact center industry, CGS has experienced rapid growth in the European market and envisions Sibiu as a strategic hub for further expansion in the region. Joining successful operations in Bucharest and Brasov, the new Sibiu call center will provide CGS signature customer care, technical support, Enterprise Help Desk, and other outsourced services for Fortune 500 companies and government agencies around the world.

According to CGS President and CEO Phil Friedman, “We are pleased with the resounding success that our contact centers have achieved. The recent tenfold growth we have experienced in the region, along with its talented labor force and leadership, validates our strategy of having Romania as the center of CGS’ European development.” Friedman added, “Sibiu’s population is well-educated and multilingual, and the area is in close proximity to the Sibiu International airport, making it a perfect location for global business.”

Located in the central region of Romania, the CGS Sibiu office has a capacity of 300 seats, and in the near future, it will expand to 650. The office has fully-equipped training rooms, two meeting rooms, a state-of-the-art data center, and video conference capabilities. As a global outsourcing provider, CGS contact centers are multilingual, providing business outsourcing services in more than 18 languages. The nearby Sibiu International Airport will provide CGS customers with the convenience of direct connections to Germany, Austria, England and Spain, as well as to other Romanian cities.

Exact date of opening to be announced.

About CGS Contact Center Solutions

CGS offers a comprehensive range of contact center services that go "Beyond the KPIs" to deliver custom-tailored solutions and highly personalized service that offers a fresh alternative to the one-size-fits all programs often found in the industry. CGS Contact Center Solutions helps the world's most recognized brands reduce costs and increase customer satisfaction by providing multi-channel, inbound and outbound services; including Customer Acquisition, Customer Care, Customer Retention & Recovery, Consumer Help Desk, Enterprise IT Support, BPO, and Channel Development. For more information, visit:

About Computer Generated Solutions

For more than twenty-seven years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology. Headquartered in New York City, CGS is projected to have 4500 employees by end of year 2011 for its 20 offices in North America, Asia, and Europe, including Romania, where CGS has offices in Bucharest, Brasov, and Sibiu. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology and business services, and business process outsourcing solutions, including customer care, technical support and corporate learning & training. For more information please visit

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Alisa Steinberg, Director of Public Relations
Computer Generated Solutions, Inc.
(212) 261-9643
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