Panviva Announces Strategic Partnership with Health Plan Alliance

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Leader in Call Center Software for Health Insurers Joins Forces with Organization of Regional Health Plans

Panviva has extensive knowledge of health plan operations as well as a groundbreaking solution that will help our members improve the efficiency of their call center. Dennis Bolin, CFO of Health Plan Alliance

Panviva, the leading provider of Business Process Guidance (BPG) systems, today announced a strategic partnership with Health Plan Alliance (HPA), a membership organization of provider-sponsored and independent health plans. The partnership entitles members of the HPA to purchase Panviva’s product and service offerings at special membership rates. By providing moment-of-need guidance duing the call as well as eliminating desktop complexity for member service reps, the Panviva solution helps health insurers lower their call center costs and improve their customer satisfaction scores.

Health Plan Alliance serves provider-sponsored and independent health plans through programs that leverage the advantages of collaboration. As the managed-care industry continues to consolidate, HPA members can maintain focus on their respective local marketplaces, while reaping the many benefits of the Alliance, including advantageous purchasing arrangements for services such as Panviva’s technology solutions. “Consistent with our mission to help members enhance their offerings through the deployment of advanced technology, the Health Plan Alliance has formed a strategic partnership with Panviva”, says Dennis Bolin, CFO of Heath Plan Alliance. “Panviva has extensive knowledge of health plan operations as well as a groundbreaking solution that will help our members improve the efficiency of their call center as well as their delivery of service.”

“Panviva recognizes that an organization’s ability to deliver value-based service, expeditiously and with the highest quality, is the most effective way a plan can compete against the industry giants," stated Jack McAvoy, VP of Marketing. “We are committed to helping HPA members deliver extraordinary, world-class service to their customers.”

About Health Plan Alliance

Executives representing eight health plans formed a work group in 1995 for the development of the Alliance. They shaped a direction for the Alliance and created a business to address the specific needs of the provider-sponsored HMO market and synergy among its members. These organizations formed a limited liability corporation. The ownership structure, governance and staffing was finalized and the LLC incorporated in June 1996 as the HMO Alliance. New shareholder and partner members are being sought among other provider-sponsored and independent health plans. For more information, please visit

About Panviva

Panviva is the pioneer and leading provider of business process guidance (BPG) solutions. Our unique methodology and advanced software enable customer service organizations to cope with the complexity inherent in their environment. The company's product, SupportPoint, guides users step-by-step through policies, procedures, and product information in real time, empowering staff and engendering continuous improvement. The results are transformational: dramatic and continuous cost, error, and risk reductions; greatly improved customer satisfaction, and elevated employee engagement and loyalty. Panviva's customers significantly outperform their competition and achieve better financial performance. Among those customers are British Telecom (BT), HP, Bupa, National Australia Bank, Medibank Private, Foxtel, Austar, VicRoads, AvMed, and Health New England. For further information, visit

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Linda Wilson
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