generationE Technologies CEO to Speak on OSS/BSS Innovation at TM Forum Conference in Dublin

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Global software and services provider will also preview new features planned for Wiki-based Resolve Run Book Automation platform.

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During the panel, I’ll explain how Resolve is making a difference for CSPs by automating routine tasks to save time and costs while freeing up knowledge workers to explore new avenues of growth for their companies.

generationE Technologies, a global software and services company and leading expert in IT service management and automation, today announced that CEO Casey Kindiger has been selected to speak at the annual Innovation Spotlight event at TM Forum’s Management World Conference in Dublin on May 23.

In addition, the company will preview new features planned for its Wiki-based Resolve Run Book Automation (RBA) software in booth #10 on the show floor. The conference takes place May 23-26 at the Dublin Convention Center.

Kindiger will present on the topic of business service management as part of a select panel of companies chosen for their innovative solutions and strategies by Stratecast, a division of Frost & Sullivan. The panel coincides with the recent selection of Kindiger and generationE for the annual Stratecast “10 to Watch” report, which predicts rising stars in the operations and business support system (OSS/BSS) sector.

At the Innovation Spotlight event, Kindiger and nine other executives will provide an overview of their companies’ offerings and discuss the unique niche that each fills in delivering OSS/BSS solutions that address urgent communication service provider (CSP) needs to increase revenue and reduce costs.

“In an era of commoditization and intense competition, the communications industry faces complex challenges. Innovation in every aspect of business is essential, from partnerships and products, to operations and business service management,” said Kindiger. “During the panel, I’ll explain how Resolve is making a difference for CSPs by automating routine tasks to save time and costs while freeing up knowledge workers to explore new avenues of growth for their companies.”

The new Resolve features to be previewed at Management World are designed to provide enhanced customization capabilities, making the software even more valuable for enterprise-wide collaboration as it relates to efficient network and data center operations management. These features will be announced by generationE in the third quarter of 2011.

generationE’s Resolve software, used by organizations worldwide, is deployed and integrated with multi-vendor, heterogeneous environments to automate up to 90 percent of manual IT tasks. Built from the ground up to provide broad-based, enterprise-class scalability and a vendor-neutral approach to automation, Resolve makes use of Wikis to centralize operational knowledge for easy sharing across the enterprise.

Organizations leverage Resolve and generationE’s expertise to maintain 24/7 network uptime and prevent loss of service to customers; enhance internal collaboration and workflow; launch new services faster to market; and attain time savings of thousands of hours each year to positively impact customer service.

For more information on the Innovation Spotlight event, please visit https://www.tmforum.org/TheInnovationSpotlight/10516/home.html.

To learn more about Management World 2011, please visit http://www.tmforum.org/ManagementWorld2011/9414/home.html.

About generationE Technologies
generationE Technologies is global software and services company dedicated to helping organizations evolve and thrive through increased operational efficiency and improved customer retention. Recognized worldwide for its comprehensive platform-as-a-service (PaaS) offerings for IT service management, and for expertise in OSS/BSS integration, the company further drives enterprise innovation through its Web 2.0-based Resolve Run Book Automation software, which automates up to 90 percent of manual IT tasks. For more information please visit: http://www.generationetech.com.

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Paula Johns
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