Customer issues are once again gaining prominence as utilities seek to capture value from advance metering and new technologies.
Albuquerque, NM (PRWEB) May 19, 2011
UtiliPoint International, Inc., a leading utility-focused research and advisory firm, and SmartGridPoint, a Division of UtiliPoint, today announced both companies will participate in the CS Week Conference 35. An annual educational event focused on customer service in the utilities and energy space, CS Week is May 23 – 26 2011 in Orlando, Florida.
“Customer issues are once again gaining prominence as utilities seek to capture value from advance metering and new technologies,” said UtiliPoint’s Chief Operations Officer and Managing Director Bob Bellemare PE, CBA. “At CS Week, UtiliPoint looks forward to hosting our smart grid workshop with speakers from leading utilities, publishing our first source book on CIS vendors and solution providers, and presenting findings from our ninth annual CIS industry survey of over 200 utilities.”
UtiliPoint’s SmartGridPoint Workshop is a highly-anticipated event during CS Week. Speakers from utilities will share their real-world experiences as they cover topics that include: customer engagement, information security, and data storage challenges. The workshop requires advanced registration and is Monday, May 23rd, from 8:00 am to 3:30 pm. More information, including the full agenda, can be found at http://www.SmartGridPoint.com.
UtiliPoint Senior Director Mark Burlingame presents “Emerging CIS Market Trends,” an overview of the latest findings from an annual survey conducted by UtiliPoint of the North American customer service markets. The report offers trending analysis as well as insight into the current state of the Customer Information System (CIS) utility. The presentation is scheduled for Thursday, May 26, 2011 from 8:15 am until 9:15 am.
CS Week has earned a reputation for exceptional educational sessions, abundant networking opportunities, and unparalleled exhibit hall participants. The four-day conference encompasses over fifty utility-relevant workshops and more than 100 exhibitors showcasing the latest technologies and services targeted at senior-level management of electric, gas, water/wastewater utilities, cooperatives and municipalities throughout North America and the world. Visit UtiliPoint at booth #932 in CS Week’s Exhibit Hall.
About UtiliPoint International, Inc.
For more than 75 years, UtiliPoint International®, a wholly owned subsidiary of Midas Medici Group Holdings, Inc., has been a trusted source of insight into the energy and utilities industry. With more than 500 clients worldwide, we are the leading provider of research and advisory services for the energy sector. Our company is comprised of industry experts from around the world with diverse backgrounds in Smart Grid, utility generation, transmission and distribution, retail markets, mergers and acquisitions, new technologies, venture capital, information technology, outsourcing, renewable energy, regulatory affairs and international issues. UtiliPoint International, Inc. is headquartered in Albuquerque, New Mexico, USA. Visit UtiliPoint online at http://www.UtiliPoint.com.