MultiCare Health System selects RQi enterprise™ and RQi practice management |QA™ revenue cycle solutions

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MultiCare Health System selects RQi enterprise™ and RQi practice management |QA™ revenue cycle solutions to eliminate errors at registration and significantly reduce denials thus resulting in improved cash flow.

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The power of the rules engine coupled with comprehensive management and error tracking, as well as the depth of reporting, were key factors in our selection of RQi enterprise and RQi pm |QA

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Kramer Healthcare Technologies is pleased to announce that MultiCare Health Systems in Tacoma, WA has selected RQi enterprise™ (Registration Quality Improvement in the Hospital environment) and the complimentary tool - RQi practice management | QA™ (Registration Quality Improvement for Clinics and physician offices) as the heart of their patient access denial prevention strategy.

The strength of the RQi web-based QA solution is its powerful rules engine which allows for the detection and flagging of registration errors by a registrar through the point of billing. Simultaneously, the system coaches the registration team to improve their performance while working smoothly within the existing registration workflow.

After bringing Good Samaritan Hospital of Puyallup, WA, a long-time RQi client, under the MultiCare Health Systems umbrella, the organization was able to do a side-by-side comparison of their current QA system and RQi enterprise. In order to improve their registration accuracy, as well as build positive community relations through improved customer service, MultiCare Health Systems, selected RQi enterprise as the QA solution for all of their hospitals, clinics and physician offices.

“The power of the rules engine coupled with comprehensive management and error tracking, as well as the depth of reporting, were key factors in our selection of RQi enterprise and RQi pm |QA" said Courtney Peterson, Director of Patient Access. “After an extensive side-by-side evaluation against the QA tool offered through our HIS system, we found RQi to be far superior.”            

RQi enterprise™ is a healthcare registration solution that detects and flags registration and patient visit errors for correction, both upon admission and prior to discharge and billing. The RQi™ service line provides 100% data review for improved billing accuracy, improved employee accountability, instinctive workflow, and immediate feedback to the user. Each system is customized onsite to ensure maximum performance and customer satisfaction.

RQi practice management|QA is a web-based quality assurance solution designed specifically to satisfy the needs of hospital-based and large physician group practices. RQi practice management|QA provides a review of pre-registrations and registrations in both Real-Time and Batch processing, which increases efficiency and employee accountability.

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Jena Eggert
jenae@kramergroup.com
(407) 421-4940
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