SRC help Watson Burton upgrade workflow and introduce dictation mobility

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The solutions provided by SRC have helped secretarial supervisors at Watson Burton LLP to manage workloads more efficiently. The BlackBerry dictation functionality has also allowed fee earners to be more productive when out of the office.

SRC have been able to quickly bring the benefits of the latest version of Winscribe to our users, ensuring the highest level of client satisfaction for the firm.

SRC today announced that they have helped leading commercial law firm, Watson Burton LLP streamline workflow and typing processes. SRC have upgraded Winscribe to the latest version, which empowers secretarial supervisors to quickly and easily re-distribute dictations between teams across the firm.

Jonathan Smith, IT Manager at Watson Burton LLP said: “Like many firms, we were challenged to make our processes more efficient, freeing up time for our staff to concentrate on other critical tasks. SRC have been able to quickly bring the benefits of the latest version of Winscribe to our users, ensuring the highest level of client satisfaction for the firm.”

The upgrade incorporated BlackBerry Smartphone dictation functionality and server virtualisation.

The BlackBerry element of the solution is useful for fee earners when they are out of the office, as they are able to record and send dictations, as well as reviewing the progress of dictations as they are being typed in real-time.

Speaking about the BlackBerry dictation capability, Richard Palmer, a Partner at Watson Burton said: “Just like the rest of the solution, recording and sending dictations was incredibly easy to adopt. Given that my clients are nationally based, remaining productive when out and about is vital.”

Speaking about the secretarial benefits, Susan Searle, Secretarial Resource Supervisor said: “The application has a modern and fresh look, packed with features that make our jobs easier, which has certainly re-energised the team. Flexibility to filter dictations, set up folders and reallocate work means we can be more organised and, as a busy team, keep on top of increasing workloads.”

Jason Heyman, Accounts Director said: “SRC and Winscribe have worked closely with customers to evolve the solution, including many extra time saving features and integrations. We are naturally delighted to be helping established customers like Watson Burton, to save time and meet their changing business needs.”

For further information about SRC’s range of solutions, please go to http://www.src.co.uk

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Dominic Mellor
SRC
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