Firstmark Credit Union Awarded PTMA Excellence Awards

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Firstmark Credit Union was recognized at the Professional Teleservice Management Association (PTMA) Excellence Awards’ luncheon, presented on Wednesday, May 18, 2011.

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The PTMA Excellence Awards are a testament to the dedication of our leadership and staff to helping members with their financial needs.

Firstmark Credit Union was recognized at the Professional Teleservice Management Association (PTMA) Excellence Awards’ luncheon, presented on Wednesday, May 18, 2011. FMCU was the recipient of two awards, “Best Contact Center of the Year” in the Under 75 Seats category and as “Best Contact Center Leader” going to Linda Sue Rodriguez, AVP Member Contact Center.

“The PTMA Excellence Awards are a testament to the dedication of our leadership and staff to helping members with their financial needs,” explained Leon Ewing, President and CEO of Firstmark Credit Union. “PTMA recognized this leadership with the award given to Linda Sue Rodriguez, whose commitment to offering excellent member service and a rewarding work environment, gets passed on to her staff every day.”

With 21 years of call center experience, Ms. Rodriguez has been with Firstmark Credit Union since 2002. “The goal for our Member Contact Center is to not only be the voice of the Credit Union, but a source of information, education and even advocacy for our members.”

About Firstmark Credit Union
Firstmark Credit Union provides financial services to anyone who lives, works, worships or attends school in Bexar County, as well as education-related employees in Bexar County and the 12 surrounding counties; and their relatives. Established in 1932, the Credit Union serves over 90,000 members and manages nearly $700 million in assets. For more information, go to firstmarkcu.org.

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Fred Hagerman
Firstmark Credit Union
(210) 308-7852
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