regular consumers later returned to site and we’re now seeing more and more new customers everyday
Shenzhen, Guangdong (PRWEB) May 25, 2011
Entering the last month of the first half of 2011, Bigboxstore.com has expressed optimism in the growth of sales and increased consumer confidence for the second half of 2011.
Bigboxstore.com has seen steady growth since it opened in March 2008 and has expanded its customer base by steadily increasing the number of products it offers on the website and by bringing more product types to the international online market. It has since expanded its catalogue and now offers over 10,000 different products in categories that include electronic cigarettes, iPhone 4 cases, sporting gear, and home décor amongst others.
The company suffered a slight dent in sales coming into the first half of 2011 after detractors surfaced with complaints about shipping delay issues brought about by increased postal and courier traffic during the holiday season. Bigboxstore.com shipping coordinator Danil Huang remarked, “We’re at the mercy of international postal services as soon as the package leaves our offices and this is especially true between November and January.” Huang encourages customers to make it a point to order this year’s Christmas gifts well before the holiday rush to avoid delayed shipments. “We are shipping products from half the world away, after all,” Huang also said.
Bigboxstore.com was able to recover in the months succeeding January, however, and was able to regain customer confidence especially amongst regular wholesale customers who retail products from them. The company has stated that “regular consumers later returned to site and we’re now seeing more and more new customers everyday.”
The return to consumer confidence has allowed Bigboxstore.com to record a significant growth in sales coming in to the end of the first half. Sales director Cyrus Zhou stated, “we’re actually filling more [orders] now that we did at the same time in 2010. This has driven our decision to start expanding the product range and people will find more products on the website now than there were in January.”
The company is confident that the base of loyal customers will continue to grow as reports of bad quality items and long shipping times continue to be dispelled. Bigboxstore.com is banking on the higher ratio of satisfied customers to help continue to drive the trend upward. Zhou also stated that the company is doing the best it can to satisfy customers and is looking into the negative reports received earlier in the year to help improve its services.
From its base in Shenzhen, China, Bigboxstore.com plans to continue offering its wholesale and dropshipping services of quality products made in region. Through direct contact with product manufacturers, the company is able to offer goods at unbelievably low prices and have first hand verification of the quality of the products they offer. They serve wholesale and individual customers who want to save money by importing products directly from their manufacturers.