Companies should weigh up the benefits of native BlackBerry Enterprise Server high availability with its associated costs against those offered in the SLA of a third-party provider, which should guarantee email delivery to smartphones during an outage.
(PRWEB) May 26, 2011
Based on research conducted by Incisive Media, the report finds that expectations of BlackBerry users are extremely high, with two thirds (66 percent) saying that as little as one hour of downtime per month is unacceptable and 22 percent demanding full email continuity. These high expectations reflect the growing importance of BlackBerry services, with many users seeing the ability to access email from any location as essential to their business. A third (33 percent) of users admitted that the inability to access mobile services had either damaged their organisation’s reputation or had caused them to lose business.
BlackBerry downtime is also one of the biggest headaches for the IT team; 58 percent of respondents say that an interruption in service causes complaints from board level and 39 percent say that it causes their helpdesk to be inundated with calls. However, 35 percent of IT teams admit that their organisation has experienced a BlackBerry Enterprise Server (BES) outage in the past 12 months, with 34 percent suffering a Microsoft Exchange Server outage.
Barry Gill, Product Marketing Manager at Mimecast, commented; “BlackBerry smartphones bring huge benefits in terms of increased productivity and agility, but they are also presenting IT teams with new challenges, not least of which is making sure that ‘always on’ services really are always on. Companies should weigh up the benefits of native BlackBerry Enterprise Server high availability with its associated costs against those offered in the SLA of a third-party provider, which should guarantee email delivery to smartphones during a BES or Exchange outage.”
Mimecast provides a 100 percent SLA-backed continuity service for BlackBerry users, keeping emailing flowing even when the BlackBerry Enterprise Server or associated network infrastructure fails. Mimecast BlackBerry Continuity, launched in April 2010, removes the need for standby servers, maximising organisations’ investment in the BlackBerry wireless solution and supporting user productivity with an uninterrupted email service.
To download a copy of the full report, please click on the link below.