Russell Tanakaya of Windsor Management Services Named 2010 Hervey Feldman Embassy Suites General Manager of the Year

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Tanakaya, GM of the Embassy Suites Brea-North Orange County, follows fellow Windsor Management Services’ GM Tim Billing, who won the 2009 award. At the Embassy Suites’ annual conference, Regina Samy, Regional Vice President, was also honored with a Make a Difference Medallion for her support of the brand.

Hervey Feldman, hotel management, Embassy Suites

Russ Tanakaya wins prestigious Embassy Suites Hervey Feldman General Manager of the Year Award

Back-to-back years of our General Managers winning this award is a testament to our entire Windsor Management Services team and their ongoing commitment to the Embassy Suites ‘Make a Difference’ values.

Russell Tanakaya, General Manager of the Embassy Suites Brea – North Orange County, was recently recognized with the brand’s highest honor – the 2010 Hervey Feldman Award.

The Hervey Feldman Award, named in honor of the first Embassy Suites’ President, is given during the brand’s annual conference. It recognizes one General Manager managing one of the 210 Embassy Suites hotels, who demonstrates outstanding leadership and superb management. This is the second consecutive year that a General Manager from a property managed by Windsor Management Services has earned this prestigious award. Tim Billing, General Manager of the Embassy Suites San Luis Obispo, was the 2009 recipient.

Windsor Management Services is the hotel management company of Santa Monica-based WCG Hotels. The firm manages nearly 30 upscale hotels throughout the U.S.

“We are extremely proud of Russ,” said Bill Upshaw, President and Chief Operating Officer of Windsor Management Services. “He embodies the service culture we foster at the properties we manage.”

Upshaw added, “Back-to-back years of our General Managers winning this award is a testament to our entire Windsor Management Services team and their ongoing commitment to the Embassy Suites ‘Make a Difference’ values.”

The Hervey Feldman Award winner was announced during the Embassy Suites Annual Conference, held this year in New Orleans. At the same conference, Regina Samy, Regional Vice President for Windsor Management Services, was honored with an inaugural Embassy Suites Make a Difference Medallion by Melissa Smith, the West Coast Regional Brand Performance Manager.

Brand Performance Managers for each region gave one Medallion to the one field team member who consistently demonstrates the pinnacle of leadership within the region and shows exemplary service.

The Make a Difference Medallion is emblazoned with Make a Difference as a reminder that everyone has the power to make a difference for a guest. Smith gave her Medallion to Samy for her support of the Embassy Suites’ brand, input on initiatives and counsel over the 10 years they have worked together.

Samy oversees management of Windsor Management’s Central and Southern California properties, which includes both hotels managed by the 2009 and 2010 Hervey Feldman Award winners.

“Regina leads by example,” said Upshaw. “She is committed to giving her teams the tools and resources they need to not just serve their guests, but provide them a memorable experience that brings them back again and again.”

For more information about Windsor Management Services, please visit


Windsor Management Services, a subsidiary of WCG Hotels, is an award winning, comprehensive hospitality management and development organization that manages full-service, upscale hotel properties throughout the United States. With more than 30 years of experience to call on, Windsor Management Services is known for unmatched results for its owners and unparalleled service for its guests delivered with a personal connection.

For more information visit or Additionally, please contact Bill Upshaw, President & Chief Operating Officer or Craig Stechman, Senior Vice President-Sales & Marketing at 310-566-1100.

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