It is critical for a website to get feedback from their users and also offer them customer support. UserVoice provides a clean and clear interface for receiving that feedback and providing support.
San Francisco, CA (PRWEB) May 25, 2011
UserVoice, creator of simple customer engagement tools that help companies gather prioritized feedback and give excellent customer support, announced today that UserVoice Full Service will be available through CloudFlare Apps, CloudFlare’s new Web applications marketplace launched this morning at TechCrunch Disrupt in New York City. One of twenty leading web application providers included in CloudFlare Apps initial rollout, UserVoice’s integration is tested and optimized to give website owners simple, one-click installation of the company’s leading customer feedback and support tools and ensure optimal performance.
"It is critical for a website to get feedback from their users and also offer them customer support," said Matthew Prince, CEO and co-founder of CloudFlare. "UserVoice provides a clean and clear interface for receiving that feedback and providing support, and CloudFlare Apps ensures that every page on your site provides a way for users to get in touch when they have questions."
UserVoice Full Service is a complete customer engagement solution that bundles UserVoice’s popular Feedback tool with a new support ticketing system called UserVoice Helpdesk. Full Service is ideal for businesses with teams that manage both the feedback and customer support functions. With Feedback and Helpdesk available in a single environment, UserVoice Full Service builds customer loyalty, puts support professionals in a more positive position to make customers happy and saves businesses valuable time previously wasted on managing multiple disparate tools from different vendors.
“Most app integrations aren’t built to work the way customers need or want them to,” said Richard White, CEO and founder at UserVoice. “CloudFlare is building a better marketplace designed to eliminate the pain customers get from half-baked integrations. CloudFlare Apps gives website owners a very simple process for integrating leading web applications that are already tested and optimized to avoid performance slowdowns.”
CloudFlare Apps brings the web’s leading apps into a single marketplace where they can be activated through CloudFlare without requiring code changes. For any website on the CloudFlare network, CloudFlare Apps offers one-click installation. CloudFlare works with application providers to ensure their services perform as well as possible and do not create conflicts with other code. CloudFlare Apps are automatically updated to the latest version without the website owner needing to make a change.
Founded in 2008, UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. With more than 60,000 customers, UserVoice products include UserVoice Feedback, a hosted tool for gathering and prioritizing product ideas directly from a company’s customers, UserVoice Helpdesk, a simple-to-use ticketing system that helps companies solve more customer issues in less time and UserVoice Full Service, a customer engagement solution that bundles Feedback and Helpdesk into a single, easy-to-manage environment.
For more information on UserVoice, please visit http://uservoice.com.
CloudFlare, Inc. (http://www.cloudflare.com / @cloudflare) makes sites twice as fast, protects them from attacks, ensures they are always online, and makes it simple to add web apps with a single click. CloudFlare supercharges websites regardless of size or platform with no need to add hardware, install software, or change a line of code. The CloudFlare community gets stronger as it grows; every new site makes the network smarter and stronger. Thanks to our awesome sauce technology, more than 250 million people have experienced a faster, safer, better Internet. CloudFlare is based in San Francisco, California.