Motvale, NJ (PRWEB) May 31, 2011
Within most organizations is the requirement to increase the quality of every customer interaction. Companies look to various techniques and technologies, such as speech analytics, to bring them closer to their goals. Now is your chance to join a marquee panel of industry experts who will share invaluable insights, experiences and advice, at a Virtual Contact Center Conference devoted exclusively to best practices in quality assurance and speech analytics.
CRMXchange and the Quality Assurance & Training Connection (QATC) have once again joined forces to put you ‘face to face’ with thought leaders in contact center practice and technology innovation. It’s everything you need to know —live and online— with no travel costs and time lost out of the office.
Last year’s event drew 1200 attendees. This year, the conference will consist of two tracks: Quality Assurance and Speech Analytics. As a registrant, you will attend online seminars, chat with peers in the Optimal Lounge, hear rapid fire ideas from leading vendors, and find information about hot topics in the exhibit hall.
Hear from the best of the best, including The Call Center School, QATC, UTOPY, Raytheon BBN Technologies, NICE, Verint, Enkata, and VPI.
You will discover, from the keynote address, the five essential ingredients for Quality Monitoring and speech analytics success. You will also learn how to revitalize your QA program with analytics, Six Sigma tactics, defining the challenging call standards of vocal quality, tone and empathy. Implementing an email quality program will also be discussed.
As with all CRMXchange virtual events, this conference is fully interactive. You can invite all the customer care professionals within your organization to participate, a benefit that would be unrealistic to achieve for an on-site conference. All sessions will be recorded and available on demand for 14 days following the conference — giving those who are unable to attend the opportunity to view the missed sessions.
The fun begins even before the conference opens its doors. Take our Twitter Challenge. Tweet your friends and associates about the conference. Every week send a new Tweet. The more Tweets you send, the greater your chance to win our grand prize. And we’ve made it easy. Once you sign up for the conference, you’ll find suggested Tweets and a schedule on our conference site.
To participate in this dynamic, interactive conference, visit eCRMevents.com for a complete conference agenda and registration details or contact Larry Matte or Sheri Greenhaus at (201)-505-1743.