Air Critical Cares guide to choosing an air ambulance provider

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With the increase in the demand for air ambulance transports there are a number of key questions that should be asked when researching an air ambulance service.

Knowing which air ambulance provider to go with these days is problem facing many families and care coordinators across the country. There are many factors that need to be taken into account when deciding which medical flight service to go with but the following tips are some of the things that you should consider when making this kind of decision.

There are a number of key questions that you can ask when researching an air ambulance service that will help you to decide if they are right for you at the moment that will include questions like making sure they are a state licence operator, and asking about their safety record as aviation accidents are extremely rare. It will also be helpful to know what kind of aircraft that they utilize and if they are just a broker, a sign of a broker can be the use of the words like “Network”. Brokers add an additional fee for their service and provide little if any value. Make sure to ask for a detailed quote and inquire as to whether they include all ground transportation in their pricing too as some companies will bill you for this separately later on. This is by no means an detailed air ambulance guide be a list of what is important to ask before you choose a provider as there are other key questions that will need answering, but at least these will point you in the right direction.

As with choosing any service provider there are number of things that you should not do when looking for potential air ambulance companies. Some of these things include not choosing a provider that operates with only one medical crewmember on board, a provider that has had accidents or license revocations and do not rule out the possibility of using a commercial medical escort or an International Commercial Stretcher service as a cost saving alternative.

It’s also important to look at the different types of aircraft that are available and which medical flight service offers the one that suits your needs best. You may want to go for a jet aircraft, like a Citation or Lear Jet. They can fly very fast over most types of weather and are idea for the critical care transports. They can also go 1000-2000 miles between refuelling. Depending on what your needs are there’s also a variety of turboprops or jet powered propellers like the King Air or Cheyenne that are slower but can go 1000 miles without refuelling normally. If on the other hand you are looking for something that is more cost effective for short flights you could go with standard propellers or pistons. They are however much slower, smaller and have to refuel more often, but can be very cost effective on the short medical flights.

Whatever choice that you make regarding your air ambulance or medical flight provider your decision will ultimately come down to a choice where safety practices, background, licensing and insurance are all factors that need to be taken into account.

If you would like to discover how one of the most experienced teams in the air ambulance and medical transportation industry who are available 24/7 can help you with your air ambulance or medical escort needs check out Air Critical Care at or (800) 550.0674.


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Stephanie Tanner

Michael Peat