Credit Unions Choose Peregrin’s Three-Tier CARD Act Solution

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Peregrin's solutions prove to be a right fit for credit unions seeking CARD Act toll free compliance on their monthly billing statements.

Peregrin’s CARD Act toll free solution is the choice for credit unions nationwide looking for reliable, consistent and easy compliance with the Federal Credit CARD Act of 2009, which states that creditors must include a toll free number on their billing statements for consumers to call to receive information about credit counseling.

The Peregrin CARD Act solution is a 100% compliant, cost-effective, customizable call management platform. With three high value, cost-effective offerings, it fits the specific needs of an organization while providing the necessary credit counseling information and collecting relevant caller data.

“Peregrin offered a solution that is low-cost, completely meets our compliance requirements and provides a level of reporting we haven’t found elsewhere,” says Jewel Trottier, Compliance Officer of Yolo Federal Credit Union.

Regardless of tier and price point, the CARD Act solution delivers a core of quality services: full compliance assurance, 24 by 7 redundant reliability, online reporting, quarterly reconciliations and professional customer service. The tiers allow for customization to suit specific needs and include options such as a phone fraud prevention tool, a professionally-recorded voice, custom message delivery, and seamless call transfer to the credit union.

America’s First Federal Credit Union was one of the first Peregrin CARD Act solution customers. They opted for the Peregrin solution even when other solutions were available at no cost. “We chose Peregrin because of its professional quality, clear service superiority, full reporting and ease of implementation,” says Laura Hilton, Visa Operation’s Manager at America First Federal Credit Union. “The low cost made it an especially easy choice for us.”

Complete compliance is a critical aspect when choosing a CARD Act solution. Through thoughtful and extensive planning, Peregrin’s CARD Act solution meets and exceeds federal compliance requirements at a reasonable cost. “We make it our priority to know the needs of our customers,” says Mike Morency, president of Peregrin. “To maintain compliance, credit unions need a reliable, low cost solution. Our ease of implementation and variety of management options are examples of the effort we put into understanding and meeting our customers’ needs.”

Peregrin is the largest provider of call management services to the credit counseling industry. For more information about Peregrin’s Credit CARD Act toll free solution, which improves a consumer’s ability to obtain information about accessing credit counseling services while cost-effectively delivering a variety of reporting features, visit:

About Peregrin
Peregrin has been serving the credit counseling industry since 2000 and provides call management services for some of the largest credit card issuers in the nation.

Peregrin ( prides itself on its holistic approach to credit risk avoidance and compliance, with a complete suite of technology solutions and services for US-based lenders and credit counseling agencies of all sizes. Peregrin provides services and applications that help automate and improve process management. With the increased efficiency provided by these solutions, resources can be freed to help improve the performance and results of credit counseling and third party debt management.


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Christina Selle
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