Staffordshire County Council Boosts Productivity with Tools4ever’s SSRPM

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Significant savings achieved by allowing 8,000 Council staff to reset their own passwords, freeing up valuable helpdesk resource for more valuable support activities

Tools4ever, the market leader in Identity and Access Management solutions, today announced that Staffordshire County Council is using Tools4ever’s Self Service Reset Password Management (SSRPM) solution to enable network users to manage their password resets on their own. The County Council’s 8,000 users leverage Tools4ever’s cost-effective, user friendly and secure password reset solution to reset their own Active Directory and other systems/applications passwords. This significantly reduces the need for helpdesk and system administrators to service these requests, so improving service levels and saving time and money.

Network users enroll into SSRPM by providing self-identifying attributes and when a password reset is required their identity is confirmed using those same attributes. The user can then proceed with the password reset process. SSRPM can be used 24/7, remotely, even outside the working day or at the weekend.

Using SSRPM Staffordshire County Council has boosted both the efficiency of the helpdesk and the productivity of end-users. Because end-users can modify their own passwords directly, they remain productive. It has also reduced the number of calls to the council’s service desk from almost 200 per month to near zero. Resetting a password takes up on average 5 minutes staff time, resulting in a large, unnecessary administrative load for the service desk.

"We did an analysis of the amount of calls to our helpdesk and one of the biggest issues was password resets, particularly network password resets," commented Vic Falcus, head of ICT Service Management at Staffordshire County Council. "What we were trying to do is remove waste and we looked for a solution to automate the resetting of Active Directory passwords. We defined SSRPM as the best and most cost-effective solution in the market. The solution was easily deployed and the implementation and integration was painless. From a ROI perspective, this solution is the sensible thing to do. It significantly reduces the support requests to service desk personnel, who we want to be working on more valuable support activities.”

About Tools4ever
Tools4ever distinguishes itself with a no-nonsense approach and a low Total Cost of Ownership. In contrast to comparable Identity & Access Management solutions, Tools4ever provides a complete solution in several days rather than weeks or months. Partly thanks to this approach, Tools4ever is the undisputed Identity & Access Management market leader, with more than one million managed user accounts.
Tools4ever supplies a variety of software products and integrated consultancy services involving Identity Management, such as User Provisioning, RBAC, Password Management, SSO and Access Management. For more information, please visit    

For additional information, please contact:
Tools4ever - UK
Robert Doswell
Tel. +44 845 017 1499


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Robert Doswell
Tools4ever Ltd
(441) 452-384870
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