Panviva Announces Strategic Reseller Agreement with Fusion Universal

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New Master Agreement Extends Panviva's European Coverage and Fusion Universal's Role

Panviva, the leading provider of Business Process Guidance, today announced that they have signed a master reseller agreement with Fusion Universal, a London-based provider of next generation performance solutions for corporate environments. Already a Value-Added Reseller (VAR) for Panviva, Fusion Universal markets, sells, implements, and supports the Panviva solutions across a range of industries in Europe. Due to Fusion Universal’s success, their role has been expanded to include responsibility for managing other Panviva resellers within the European community.

“Fusion Universal has been a tremendous partner for us here in the UK,” according to Stephen Pappas, VP Global Sales and Alliances at Panviva. Fusion Universal’s innovative “Knowledge Solution”, which includes Panviva’s SupportPoint product, won a prized E-Learning Industry Award for Outstanding Achievement – Corporate - in 2010 for its ability to help BT’s network provisioning business save millions of pounds annually. “At a time when we must expand our reach to meet demand, this Master Reseller relationship re-affirms our confidence in Fusion Universal. They have very strong relationships with their customers and resellers, and are acknowledged experts and innovators in their field, “continued Pappas.

“Panviva’s business process guidance product, SupportPoint, adds immense value to efficiency and the bottom line for our customers. We have done well with it and it is a perfect fit for us and many of our reseller partners,” stated Steve Dineen, Chairman, Fusion Universal. “We plan to expand geographically within those sectors where we have strong referenceablility and experience, and also to enter aggressively into new sectors. Our near-term focus will include Teleco, Finance, Health and Energy.”

SupportPoint and the Knowledge Solution

SupportPoint is a role-based online system that guides staff through even the most complex processes and procedures in real time and provides just the right information at the moment of need. Fusion Universal combines it with a social learning platform and formal e-learning courses to provide an innovative and truly unique “Knowledge Solution” which delivers significant cost savings and operational benefits to customers.

About Fusion Universal

Fusion Universal is a new type of corporate performance-solutions provider that has a social conscience at its heart. Fusion’s corporate goals are to provide the next generation of technology-enabled performance solutions through the use of social learning, procedural guidance tools, and online training to improve business results. The same expertise used in developing these corporate performance solutions is also applied to the goal of bridging the digital divide across the developing world in supplying the world’s best high-quality education. For further information, visit

About Panviva

Panviva is the pioneer and leading provider of business process guidance (BPG) solutions. Our unique methodology and advanced software enable customer service organisations to cope with the complexity inherent in their environment. The company’s product, SupportPoint, guides users step-by-step through processes, procedures and product information in real time, engendering continuous improvement. The results are transformation: dramatic and continuous cost, error, and risk reductions; greatly improved customer satisfaction, and elevated employee engagement and loyalty. Panviva’s customers significantly outperform their competition and achieve better financial performance. Among those customers are British Telecom (BT), HP, Bupa, National Australia Bank, Medibank Private, Foxtel, Austar, VicRoads, AvMed, and Health New England. For further information visit


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Linda Wilson
Panviva, Inc
1(339) 203-4749
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