American Support Completes Integration of High Speed Data and Billing Systems, Creates Seamless Entry Between CSG Systems and Sigma Systems

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American Support has completed its integration of Sigma Systems for high speed data management with CSG Systems for billing, creating a single entry platform for managing high speed data customers.

American Support has completed its integration of Sigma Systems for high speed data management with CSG Systems for billing, creating a single entry platform for managing high speed data customers.

“This is a huge step forward as we improve and expand our American Technical Support solution,” says American Support President and CEO Matt Zemon. “This advancement enables our customer service representatives to manage high speed data clients from a single entry point, reducing time and revenue leakage.”

American Support, which provides billing, technical and customer support services for cable, telephone and Internet providers, leverages Sigma Systems advanced provisioning to monitor and manage its customers’ high speed data subscribers and CSG Systems to provide billing services. This is the first time the two systems have been integrated for single entry in a hosted ASP/SaaS model.

For more information about American Technical Support, go to: http://www.americansupport.com/products-services/tech-support/products-and-services/provisioning

About American Support
American Support is a Chapel Hill, NC-based company whose mission is to help video, voice and data companies succeed by operating efficiently, consistently and with excellent customer service, making life better for its clients, employees, investors and families, while supporting its country. The company, which currently supports more than 400 cable franchises in 29 states, provides billing, technical and customer support services to tiers 2 and 3 cable operators through a virtual call center operation. American Support is committed to hiring Americans and has employees in more than 115 cities in 26 states. For more information, visit http://www.americansupport.com.

About Sigma Systems
Sigma Systems is the proven global leader in delivering advanced IP service fulfillment solutions. Sigma Systems’ powerful solutions enable the world’s Next-Generation Operators (NGOs) to Deliver a Rich Consumer Experience through communications and entertainment services—over any access technology to any device. NGOs around the globe — including Bell Aliant, Cox, Rogers, YouSee, NETServicos, Technology Networks and iTSCOM— trust Sigma Systems for service transformation and innovative solutions with market-leading expertise for the delivery of today’s—and tomorrow’s—new services.

About CSG Systems
CSG Systems International, Inc. recently finalized the acquisition of U.K.-based Intec Telecom Systems PLC, positioning the company as a world-leading Business Support Systems (BSS) company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH Network, France Telecom, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon. With over 25 years of experience and expertise in voice, video, data and content services, CSG Systems offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. The company serves a global client base across highly competitive industries including cable and direct broadcast satellite, telecommunications, financial services, healthcare, utilities, content and entertainment and more.

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James Gallagher
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