New iPad Application Makes Measurable Impact in Field Service

Share Article

TENPOINTSIX is bringing iPad and iPhone convenience to the field service industry. In addition to the popular tablet and mobile phone client, TENPOINTSIX also brings a web-based backoffice built on Microsoft Dynamics CRM which integrates powerful data collection and validation capabilities.

TENPOINTSIX is designed to give you access to the information you need for field service, dispatch, and work order management, while providing a full 360 degree view of accounts from both the sales and service perspective.

eImagine Technology Group, Inc. (ETG) and VSC, LLC (VSC) have joined together to create a new joint venture, Tenpointsix LLC. TenPointSix LLC recently launched their namesake product TENPOINTSIX to the Metrology industry at the 2011 National Measurement Conference and Training Symposium in Pasadena, California.

TENPOINTSIX was created to fill a gap in the field service industry. Service companies needed a portable and user friendly solution to merge dispatching, sales, service delivery, and quality control procedures into one integrated package. These companies needed a package that could deliver ease of use yet also provide the ability to manage complex and version controlled service procedures requiring field data validation and a quality audit trail.

“The answer,” said Brian Bewley, CIO of eImagine, “was to marry the flexibility and utility of the Apple iPad and iPhone with the Microsoft xRM application platform. Together this combination provided a user friendly field device and a back end with a multitude of features, including the full range of Microsoft Dynamics CRM capabilities, which otherwise would have had to be recreated. TENPOINTSIX is a great example of combining existing technologies into a new solution to do what technology is supposed to do - create new efficiencies”.

Although many field service applications seem geared more to the engineers and management, TENPOINTSIX was designed from the ground up with field personnel in mind. TENPOINTSIX brings immediacy and an “on the go” feel and function to the gathering of test reports, processes, and execution of field procedures. The popularity of both the Apple iPad and iPhone has also led to a high level of user adoption and satisfaction which is fundamental to any successful system implementation or conversion.

“We’ve also created raving fans with back office personnel because work order reports now provide time, materials, asset and service information from the job instantly,” says Matthew S. Guffey, CEO of VSC. “The initial response from early adopters has been enthusiastic and generated excitement over the application utility.” Guffey commented.

TENPOINTSIX is designed to give you access to the information you need for field service, dispatch, and work order management, while providing a full 360 degree view of accounts from both the sales and service perspective. Originally focused on the metrology industry, current releases have expanded into the Aviation, Biomedical and Transportation industries.

About eImagine Technology Group
eImagine, headquartered in Indianapolis, Indiana, was founded in 1998 to help government entities and commercial businesses leverage technology to manage assets more efficiently and operate more profitably. eImagine counts among its clients national mortgage and commercial banks, the Department of Defense and businesses in manufacturing, field services, education and life sciences. The company’s solutions and services include product design and development, custom software development, IT staff augmentation and Microsoft Dynamics GP and CRM integration. eImagine is a Microsoft Gold Certified Partner and a Microsoft Business Solutions Partner. The company has offices in Indianapolis, Indiana and the Columbus, Ohio metro area. To learn more about eImagine, visit http://www.thinkETG.com or call 317-577-9958.

About VSC, LLC
VSC, LLC has a rich 45-year tradition of product and service excellence to over 600 clients. As a vanguard to the measurement science industry, VSC provides full sales, service, integration and calibration to the Ohio Valley Region.

Headquartered in Clarksville, Indiana, VSC is committed to enhancing the measurement systems and applications of our clients with the use of state of the art technology. As specialists in the sales, service and support of measurement based applications, our expertise as a systems integrator and solutions provider is proven.

VSC’s wide array of capabilities and product offerings include; engineering, project management, consulting, integration services, technical writing as well as a complete line of standard products and custom solutions. VSC has the depth of experience and technical competence to deliver projects that are large and complex in scope.

Our organization's dedication to customer satisfaction extends beyond the sales transaction. We are committed to follow-through support in the coming years by maintaining up-to-date technology solutions, providing expert consultation and maintaining all aspects of measurement equipment. Our dedication to the customer, our technical expertise, and our expert service allow us to work in partnership with our customers. To learn more about VSC, visit http://www.thinkVSC.com or call 812-282-5269.

# # #

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Paige Bailey
Visit website