Advanced Communications Group Achieves Significant Call Center Upgrade after Switching to Indosoft Contact Center Software

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Established provider of Customer Contact Services improves its service levels and enhances competitive edge with Indosoft Q-Suite Contact Center Software for Asterisk.

We were aware of the tremendous technology advantage and cost savings associated with an Asterisk based IP contact center platform and were looking for a top of the line contact center software to complement Asterisk.

Indosoft Inc., the leading provider of contact center software and technology solutions for Asterisk, announced today that Advanced Communications Group (ACG), a recognized inbound and outbound call center service provider for some of world's leading telecommunications companies, has deployed Q-Suite contact center software for Asterisk. This deployment of Q-Suite provides ACG with an advanced Call Center ACD and Dialer for the Asterisk telephony platform. It leap-frogs ACG to a reliable, advanced VoIP platform with enhanced contact center software feature-sets to fulfill customer contact programs for its clients at significant cost savings and allows for future growth on demand.

As a leading contact center software for Asterisk, Q-Suite offers feature-rich call center ACD with Skills-Based Routing for inbound and an efficient Dialer for outbound. With detailed Agent and Productivity reports, Supervisor Functionality, Voice Recording, Quality Control and Interface to Workforce Management, Q-Suite is an advanced contact center solution that enables migration of mature contact center operations to Asterisk. The easy-to-use custom script development tool allows for the creation of versatile agent-customer interaction scripts with data piping and conditional displays. Q-Suite also provides a Dialplan Builder for building powerful IVR using its drag and drop GUI tool. Q-Suite comes with .NET and socket API for CTI integration to custom CRM and ERP business workflow applications, as well as detailed cradle-to-grave reporting through its comprehensive CDR and database. Outbound contact center operations greatly benefit from Q-Suite Dialer, which is capable of running multiple concurrent outbound campaigns in Predictive, Preview and Progressive dialing modes.

“We were looking for a reliable new generation IP contact center suite,” stated Dave McCall, President at ACG. “We were aware of the tremendous technology advantage and cost savings associated with Asterisk and were looking for a top of the line contact center software to complement Asterisk PBX. Q-Suite provides the best of both worlds; its standard features and out of the box functionality came with the ability to build and customize services using the API for CTI integration, and the impressive ability of its contact center software ACD to scale with growth. Our primary focus is to help our clients build and strengthen the relationships with their customers and Q-Suite positions us to continue doing this into the future. With Q-Suite, we have significantly expanded our call center capabilities, implemented an IP-enabled contact center, and improved service levels at a reduced cost while avoiding proprietary equipment lock-in.”

“An Asterisk based Call Center ACD is a game changer for any company seeking to improve performance without increasing costs,” said Gabe Bourque, Chief Operating Officer at Indosoft. “Q-Suite’s scalable architecture and its use of Asterisk telephony offer organizations, like ACG, an advanced but cost-effective IP contact center technology platform. Q-Suite on Asterisk with its industry leading ACD and Dialer functionality offers new generation capabilities to contact centers of all sizes that require the benefits of IP telephony.”

About Indosoft
Indosoft Inc. is the developer of Q-Suite, the industry leading contact center solution for Asterisk. It has been providing contact center technology to medium and large call centers around the world for over ten years. Complementing Asterisk, Q-Suite comes with a scalable ACD with .NET and socket library for enabling CTI integration to CRM and ERP software packages.

About ACG
ACG’s contact center combines expertise and experience to deliver successful customer contact solutions. It specializes in customer acquisition and customer care, in both business-to-consumer and business-to-business programs. ACG contact centers are located in Florida.

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Rajan Iyengar
Indosoft Inc.
(506) 450-7080 3
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