Industry Retail Group Selects Debbie Sullivan as Director of Operations

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The company added the new leadership position due to its strong growth and continued commitment to top-tier customer service.

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“IRG stands out in the Managed Services and Security space as a true leader and innovator. I feel privileged that they have entrusted me to lead the evolution of their day-to-day operational strategy."
--Debbie Sullivan, Director of Operations

Industry Retail Group, Inc. (IRG) (, a leading provider of retail-centric, broadband-based applications and services, announced its new Director of Operations, Debbie Sullivan. Sullivan is a highly regarded telecom industry veteran, and brings nearly 20 years of experience to IRG.

Sullivan recently joined the IRG team as Director of Operations. In her role, she oversees all daily operations and works closely with the Project Management Organization, vendors and clients to design and streamline deployments. She is responsible to manage all operational resources in order to identify bottlenecks and improve efficiencies.

Chief Operating Officer Joe Manzari said, “IRG has enjoyed a long business relationship with Debbie Sullivan. We deeply respect her professionalism and fully trust her expertise, knowing she will bring improvements to our operations. This is a new position we created due to our strong growth, and we feel Debbie is the perfect fit for IRG, both in her skills and her understanding of IRG culture. We’re pleased to bring her on board.”

Sullivan began her career at Telco Communications in 1993 as a Quality Assurance Manager for the consumer dial around product. In her first year of service, she was recognized as the Employee of the Year and was quickly promoted to Carrier Account Manager in Sales Operations. She went on to grow her skills at Network Access Solutions in 1999 as the Service Delivery Manager, spearheading new customer implementation for the NAS suite of products. There she was quickly promoted to the Senior Manager of Service Delivery. In 2004, Debbie played a key role launching VoIP processes and procedures as the new product and then-new technology were rolled out. She later expanded her expertise at Covad Communications she served to launch many new processes and products under the VoIP product. There, she was Senior Manager of Customer Operations where she lead a team focused on project managing the installation of the Covad VoIP solution. Sullivan attended George Mason University where she studied International Studies and Spanish before beginning her career.

“It’s an honor to be chosen for this position,” added Sullivan. “IRG stands out in the Managed Services and Security space as a true leader and innovator. I feel privileged that they have entrusted me to lead the evolution of their day-to-day operational strategy. I’m ready for the challenge.”

IRG partners with industry technology leaders to deliver comprehensive managed services to multi-site retailers, QSR chains, seasonal and pop-up stores, and other multi-site companies. The managed services are backed by multiple 24/7/365 Network Operation Centers. Multi-site companies interested in implementing mobile application support should visit the company’s website ( to learn more.

About Industry Retail Group
IRG is a premier provider of broadband-enabled network services, serving retailers and other multi- site companies across the globe. IRG partners with its clients to serve as a single, comprehensive source for industry-specific managed broadband-related services and solutions, while offering 24/7/365 proactive, dedicated support from one of our multiple Network Operation Centers. IRG has a growing client base including Fortune 1000 retailers with locations worldwide. IRG also provides valuable overlay applications including Hotspot and Enterprise Wi-Fi solutions, Hosted VoIP, and IP-based Video Surveillance to name a few. These bottom-line impacting services allow clients to further leverage their WAN investment while being assured IRG handles multiple aspects of their clients’ security component WAN infrastructure as a VISA PCI DSS Validated Service Provider.

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John Centofanti
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