Eight Superannuation and Wealth Management Organizations Use Global 360 BPM Suite to Drive Process Excellence and Client Centricity

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New customers Kina Securities, LG Super, Netwealth and QSuper join four current superannuation and wealth management customers in streamlining business processes, managing risk and ensuring regulatory and service delivery compliance

"The automated and auditable processes managed through the Global 360 BPM solution support Telstra Super in managing risk and meeting our regulatory and service delivery compliance obligations." Gordon Williamson, Telstra Super

Global 360, a leading provider of process and case management solutions, announce their latest superannuation and wealth management customers Kina Securities, LG Super, Netwealth and QSuper. These organizations are implementing Global 360’s persona-based BPM suite to streamline and gain visibility into processes, scale operations, manage exceptions, increase efficiency and adopt a member-centric approach.

Gordon Williamson, General Manager of Member Services and Projects, Telstra Super – a Global 360 customer for over 15 years – said “The automated and auditable processes managed through the Global 360 BPM solution support Telstra Super in managing risk and meeting our regulatory and service delivery compliance obligations. We’ve achieved those goals as well as capturing 91% of people who were eligible to be members in 2009 and 2010, significantly higher than the superannuation fund industry average of 75 – 80%. We are now ideally placed to easily accommodate future business growth and changing regulatory requirements.”

With eight total superannuation and wealth management organizations as customers, Global 360 understands and addresses the issues that face this industry. Global 360 customers are now better prepared for the regulatory and legislation changes ahead such as SuperStream as well as managing scale and risk in a consolidating market.

Rob Glenn, Senior Vice President, International Sales and Services, Global 360, said “Our persona-based BPM solution enables superannuation and wealth management companies to significantly increase productivity and their ability to scale. Our solution enables them to streamline business processes and adapt them to support changing legislation, as well as gain visibility into operations in order to offer excellent customer service that retains members.”

As requested by their customers, Global 360 is hosting the first-ever Superannuation & Wealth Management User Group on June 7, 2011 at the QSuper offices in Brisbane. At this User Group our customers will learn how QSuper is driving process excellence and member centricity within their business with support from Global 360. Gordon Williamson from Telstra Super will share how he keeps driving change and continuous process improvement within his organization.

About Global 360
With more than 2,000 customers in 70 countries, Global 360, Inc. is a leading provider of process and case management solutions. Global 360 is headquartered in Texas with operations in North America, Europe, Asia Pacific and South Africa. For more information, call +61 3 8619 8999 or visit the company web site at http://www.Global360.com.

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Kim Malseed
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