Bi3 Solutions Announces Decision Intelligence Applications

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Bi3 Solutions, the leading provider of Decision Intelligence Solutions, announces applications for Twitter Sentiment Analysis, Customer Feedback Intelligence, Contract Intelligence and Enterprise Risk Intelligence. These applications provide decision optimization for marketing, customer services, contract management and risk management.

Bi3 Solutions, Inc. introduces applications that extract content from social media, customer comment sources, contracts and operations then align relevant data with critical decision processes.

The Twitter Sentiment Analysis application enables companies to understand unsolicited public opinion about marketing initiatives, products and services. For each topic the number of unique twitters over a period of time, plus trends, are presented. The value is significantly enhanced by presenting the sentiment (positive or negative) of tweets per topic. Social reach is determined for the individual twitter sources thus providing an indication of the social bandwidth of an opinion.

The Customer Feedback Intelligence application enables understanding of customer comments and empowers organizations to implement continuous improvements. Customer Service organizations can quickly get an overview of the topics that customers are talking about most frequently, detect emerging trends and then focus on putting the corresponding corrective actions in place. The application automatically delineates customer feedback, regardless of the channel, into negative or positive comments, and enables correlation analysis of the comments.

The Contracts Intelligence application provides a comparison of context across common agreement types and can identify operations performance issues. Utilizing textual data extraction descriptive elements (location, agreement type) and terms elements (dates, price, conditions) are made available for analysis. Results from analysis can identify outliers, and contracts that deviate from standards or compliance requirements. Performance analysis of an agreement is accomplished by comparison to operational elements. Such elements include things like sales volume, yield, and transaction prices. These elements are extracted from operational data sources such as financial systems, payment systems and customer relationship management systems.

The Enterprise Risk Intelligence application alerts users when specific risk indicator thresholds have been reached and facilitates the appropriate remedial actions through its workflow and collaboration capabilities. Risk metrics are aggregated along specified hierarchies and presented in easy to read dashboard visualizations. Users across the organization can analyze risk indicators that are relevant to their specific business unit and benchmark their own risk exposure against other units in the enterprise.


Bi3 Solutions, a private enterprise software company headquartered in San Mateo, California, provides Decision Intelligence applications as-a service from the cloud. The applications empower an organizations decision making processes by relating relevant data, both operational and textual, to a specific situation. A quality decision can be made and appropriate actions executed through facilitated employee collaboration.


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