“FMSI’s Teller Management SystemTM gives us the detailed monthly metrics and easy-to-use scheduling system we need to optimize our branch staffing.”
- Yvonne Holland, VP of Branch Operations at GCU
Alpharetta, GA (PRWEB) June 09, 2011
Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Global Credit Union (GCU) has become the latest institution to deploy their Teller Management System™(TMS). GCU’s thirteen branches join hundreds of other credit union branch locations already saving money and improving customer service by using TMS to optimize staffing levels in the branches.
With $350,000,000 in assets, GCU had been like many other financial institutions looking for ways to operate more efficiently in light of shrinking revenues from the economic downturn and increasing pressures from federal regulations. TMS’s precise reporting and scheduling information gives them the critical insight required to put the right number of tellers at the right branch at the right time.
“Before making any changes to our front-line staffing approach, we needed a teller reporting and scheduling solution that would allow us to maintain our world-class member service and improve our productivity,” says VP of Branch Operations, Yvonne Holland. “FMSI’s Teller Management SystemTM gives us the detailed monthly metrics and easy-to-use scheduling system we need to optimize our branch staffing.”
In reaction to the increasing federal and economic pressures, many financial institutions are looking for ways to do more with less. Organizations that have already made simple changes, like cutting back on amenities and streamlining the décor of their branch, are now turning to more sophisticated avenues for cost improvement.
“Adjusting teller staffing models is a prime area for improved efficiencies yet most institutions don’t have the information or resources at hand to make this kind of complex adjustment in thinking,” says W. Michael Scott, President of FMSI. "With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes - then comparing the results in a peer ranking – regularly reveal areas for improving services and productivity and are thereby helping to restore profitability to the branches."
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems – The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS) – that allow financial institutions to manage and staff to meet their service and sales needs. FMSI gives banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. For more information or to schedule a product demonstration, visit http://www.fmsi.com or call 877.887.3022.
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