Even as online and other self-service booking channels continue to expand, the need for skilled service representatives has not diminished. In fact 4 out of every 10 online travel searches end with a phone call.
St. George, UT (PRWEB) June 09, 2011
ContactPoint, LLC, the only sales training company to provide live call monitoring with sales optimitics, announced that they have joined the American Hotel & Lodging Association (AH&LA), the nation’s leading association serving the needs of U.S. lodging operators. Touting over 10,000 members worldwide, the association is the hub for exchanging industry best practices, networking and continuing education. ContactPoint’s affiliation comes at an ideal time as hotel operators look to maximize their customer service skills and sales training ROI during the busy vacation season.
Hospitality is a key industry for the Company as these businesses place the highest value on customer service and satisfaction. ContactPoint’s proven method of sales performance management and optimization empowers hospitality companies to improve sales and profitability while exceeding customer satisfaction targets and honing customer service skills. With ContactPoint's patented system of call recording and optimitics, hotel operators can replace ineffective mystery shopping programs and measure the actual impact of phone skills training on live customer interactions.
“Businesses like ContactPoint enable AH&LA to provide members with expert content for training, customer service, and telephone analysis,” said AH&LA President/CEO Joe McInerney. “Our members look to allied members to help run their businesses more profitably and efficiently and we appreciate ContactPoint’s involvement.”
“Even as online and other self-service booking channels continue to expand, the need for skilled service representatives has not diminished. In fact 4 out of every 10 online travel searches end with a phone call,” says ContactPoint CEO Jason Wells. “Our system of training and call monitoring for guest service and group sales representatives increases occupancy and average daily rates in the industry and we look forward to expanding our relationships with association members.”
AH&LA is dedicated to serving the interests of hoteliers on the front line, behind the scenes, and on Capitol Hill. Members are empowered with exclusive bottom line savings, educational resources, and networking opportunities with our expansive network of top-level industry professionals.
ContactPoint, LLC leverages the valuable information found in customer telephone interactions to double client sales and wow their customers. Serving the Automotive, Equipment Rental, Financial Services, Hospitality, Home Services and Medial industries, ContactPoint’s mission is to unleash the extraordinary power in every customer contact.
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