Replacement Window Company NEWPRO Receives 2011 National Replacement Contractor Award for Excellence in Customer Service

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For over 65 years and three generations of same family leadership, NEWPRO the leading replacement window manufacturer and provider in New England, has put customer service first and has just been named winner of the 2011 Replacement Contractor Service Excellence Award.

Wikipedia defines “customer service” as the provision of service to customers before, during and after a purchase. NEWPRO has taken this idea to heart for over 60 years and has always been committed to going above and beyond the call of duty for their customers. This fact was substantiated recently when the survey results from legions of satisfied NEWPRO homeowners earned the company a prestigious national customer service honor – the National 2011 Replacement Contractor Service Excellence Award.

NEWPRO customers were surveyed, alongside clients of similar companies nationwide, by Guild Quality - an independent third-party customer survey organization. Surveys covered the full customer experience starting with the sales process and continuing on to communication, follow-through, quality of workmanship, products used, areas where companies exceeded expectations and whether or not the client would recommend a company. Winners were selected on the basis of overall scores, recommendation rate, and response rate to surveys:

The results led NEWPRO to be selected as a recipient for providing exemplary customer service as determined by the homeowners they had served.

Anthony Cogliani, Director of Operations and third generation NEWPRO family, recently accepted this prestigious National industry award at a conference and banquet in San Antonio, Texas. “On behalf of NEWPRO, we are extremely honored to accept this award and share it with our loyal homeowners who are responsible for this recognition. The entire NEWPRO team strives each and every day to deliver an exemplary customer experience to everyone we touch from prospects to homeowners to vendors to each other.” said Mr. Cogliani, who went on to stress that customer service is not just a department of NEWPRO but a company-wide culture and commitment.

A family owned business since 1945, NEWPRO is the leading New England manufacturer, provider and installer of custom, superior quality energy efficient replacement windows. To answer the demand for additional home improvement energy saving solutions with the same innovative engineering and quality of product and service, NEWPRO also offers insulated siding and roofing. Thousands of homeowners throughout New England have benefited from NEWPRO’s energy efficient home improvement solutions. For more information please visit today.


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David Pye
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