Andrew Jackson Realises Speech Recognition Efficiency Gains

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Top-250 law firm Andrew Jackson has increased efficiency via BigHand digital dictation server-side integration with Dragon NaturallySpeaking™

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I now send all my dictations to speech recognition, when in the office or working remotely, and in my opinion it works fantastically well. It enables me to produce documents wherever I am and at any time of day.

BigHand, the global leader in voice productivity technology has today announced that Top-250 law firm Andrew Jackson has increased efficiency as a result of implementing BigHand’s Speech Recognition Module. BigHand digital dictation workflow technology integrated with the Dragon NaturallySpeaking server from Nuance Communications enables anytime, anywhere working, delivering high accuracy levels and improving document turnaround times. The firm’s Managing Partner Rob Penrose submits all his dictations via BigHand to speech recognition, freeing his secretary to focus on value adding activities.

Rob Penrose, Managing Partner at Andrew Jackson comments:

‘’We have found speech recognition to be a highly effective tool to achieve greater flexibility and efficiency. We first began using BigHand’s speech recognition module a year ago; we started with a group of fee earners across departments who were selected for their dictation style and as being receptive to new technology. The number of fee earners now using speech recognition has grown organically as they have seen its potential and have been asking for it.

I now send all my dictations to speech recognition, when in the office or working remotely, and in my opinion it works fantastically well. It enables me to produce documents wherever I am and at any time of day. Working remotely, automatically transcribed text is returned direct to my Notebook and I can press on with the work I need to do without any delay. We will shortly be rolling the technology out across our fleet of Android smartphones to improve mobile working for all.

Speech recognition has significantly decreased the volume of typing some secretaries are required to do, enabling them to spend more time on value adding activities to deliver first class customer service.

There is no downside to speech recognition; users have been very impressed with its accuracy and ease of use. It works brilliantly straight out the box, I have recommended it to several other firms looking to improve efficiency.’’

About BigHand
The BigHand Group supports over 135,000 professionals globally, across 1,300 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner and Elite BlackBerry ISV Partner, and was voted winner of the Australasian Legal Business Magazine’s Dictation & Transcription ‘Service Provider of the Year 2010’ and ‘Dictation System of the Year’ at the 7th Annual Law Technology News (LTN) Awards 2009. Further info is available at http://www.bighand.com.

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Jo Greenway
BigHand
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