Selects Advanced Customer Services’ Contact Center to Provide Customer Support

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Advanced Customer Services was selected to provide call center, email, and online chat support for Luggage Point's online customers. has been providing online sales of premier luggage and travel products since 1999. In a response to growing demand for their products, LuggagePoint began their search for a partner that could provide the necessary customer service to their online customers.

“It was critical that our partner had the technology and customer service mindset to provide superior support to our customers” says Sumit Bhanote, Luggage Point Business Development. “At Advanced Customer Services we found a partner that truly cares about our customers and has all the necessary tools to offer a seamless customer service experience.”

Advanced Customer Services provides a combination of inbound call, online chat and email support to verify orders, confirm ship dates and answer other issues for customers. According to Mark Leidlein, ACS Director of Business Development, “We are very excited to have as a client and like the fact that we can combine the latest contact services with solid customer support to help them bring a superior buying service to their online customers.”

Founded in January 1999, is one of the most successful online e-tailers of luggage, handbags, backpacks, business cases, laptop cases, travel accessories, and other travel products. They carry a full line of products from many name brand and designer manufacturers.

About Advanced Customer Services (ACS):
ACS is a full service, third party, contact center offering inbound and outbound programs supported by their call center, direct mail, email, online chat and additional Internet technologies. With six US based contact centers, ACS has been providing its clients with customer service, sales and marketing programs since 1982 with specialties in marketing and service programs for extended service and extended warranty plans. For more information on our services please visit our website at or contact us at 888-928-1988.


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Mark Leidlein
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