Corsential Announces Availability of the Credit Union Voice of Member Program

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Corsential has just released its Credit Union Voice of Member program which is an effective, affordable solution that any Credit Union can leverage to grow their membership as well as improving services available to members.

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Several of our financial clients, including TD Bank, have made the top ten in the 2011 Temkin financial services list - Derek Bildfell, CEO, Corsential

Corsential, a leading provider of customer experience programs to the financial services industry, announces general availability of the Credit Union Voice of Member (VOM) program. Corsential VOM is specifically designed as a program to capture the voice of the membership in order to drive continuous improvement in the services and products that Credit Unions provide to their members.

Corsential provides advanced customer experience programs to financial services organizations in North America, including community banks and credit unions that are leaders in customer service. Corsential’s VOM program is an effective, affordable solution that any Credit Union can leverage to grow their membership and improve the services available to members.

Temkin Group Recognizes Corsential Clients

The launch of Corsential Voice of Member follows the April release of the Temkin Experience Ratings. The Temkin Group, a respected customer experience research and consulting firm, rates firms based on consumer feedback from recent company interactions. “Several of our financial clients, including TD Bank, have made the top ten in the 2011 Temkin financial services list,” said Derek Bildfell, Corsential’s CEO. “It’s very gratifying to see clients’ efforts recognized in this manner and to know that we have played a role in this significant achievement. We’re proud of our 40-year-history of helping clients succeed and look forward to many more decades of leadership.”

Corsential Voice of Member is a complete program based on the Net Promoter Score™ and optimized for the Credit Union community. The program includes a continuous relationship survey, online analytics, normative data and service recovery alerts. Corsential also offers a proven closed-loop performance management capability which is remarkably effective in driving individual improvement of front line employees, therefore enabling the delivery of superior customer service. Providing actionable feedback for coaching on a continuous basis increases the organization’s customer centric culture every day. Further details on the program can be found here.

About Corsential
Corsential derives its name from “core” and “essential”; the rationale being that at the core of every business are its customers and that the customer experience is essential in determining business success.

The logo symbolizes the interconnectedness and closed-loop process between Corsential’s clients and their own customers. The two overlapping “conversation bubbles” signify constant communication and feedback between parties. The branding colours reflect the qualities Corsential embodies as an organization -- dark green represents renewal, growth and innovation, and gold represents quality, value and prosperity. Please visit: http://www.corsential.com

Corsential 1220 Sheppard Ave. E., Suite 201, Toronto, ON M2K 2S5
416.493.6111 1 or 1.800.461.3924
http://www.corsential.com

Media Inquiries Contact:
Andrea Loziuk
Manager of Corporate Communications

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Andrea Loziuk
Corsential
(416) 493-6111 170
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