Survey results support IT startup Tribily in offering ‘software as a service’

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A recently conducted survey by Tribily showed that its offer of server monitoring as a service can help customers alleviate their worries. Tribily is certainly satisfied with the supportive survey results: 76% of the respondents think monitoring is an absolutely vital part of IT infrastructure and 44% would pay for an external service to take monitoring of servers out of their hands.

It certainly makes more sense to pay [a third party] for a service like [server monitoring] so you don't have to worry about it yourself anymore

Tribily, a self-funded Dutch IT startup, conducted a survey recently among visitors from websites like LinkedIn and IRC, and forums like Linode and WebHostingTalk to give their opinion on different subjects concerning server monitoring. Offering server monitoring as a service, Tribily is certainly satisfied with the supportive survey results: 76% of the respondents think monitoring is an absolutely vital part of IT infrastructure and 44% would pay for an external service to take monitoring of servers out of their hands.

Saas: Software as a service
“Tribily offers SaaS: ‘software as a service,” commented its co-founder Walter Heck. Gartner Inc. defines SaaS as software that is owned, delivered, and managed remotely by one or more providers. Heck adds: “An external party like Tribily has more skills in this area and can handle a lot more in a lot less time. It certainly makes more sense to pay for a service like this so you don't have to worry about it yourself anymore”. An increasing number of enterprises are using a variety of SaaS applications from multiple vendors that were procured and deployed without participation from IT, therefore creating management issues and challenges¹.

Issue-notification
When it comes to notification methods, 75% of the respondents want to be notified by email upon detected issues while almost all respondents (91%) want to be notified by sms for critical issues. Tribily offers both sms and email notifications, as well as more flexible Jabber alerts. Jabber (also called XMPP) is an open-standard communication protocol for message-oriented middleware. It is implemented and supported by many services on an array of devices, e.g. Google Talk. Using alerts by Jabber means Tribily can cater to all of these services and devices in a transparent, clear, and simple way.

Customization
Of all the respondents, 78% want to be able to customize every detail of which parameters of their servers are to be monitored and how often. At the moment Tribily offers the option of creating custom templates for third party applications on request. In the near future, Tribily hopes to offer more detailed customizations that can be done by clients themselves.

Survey respondents
The survey was conducted among 45 respondents, 26 of which have IT as their core business. 19 respondents are active in the field of IT, but do not have IT as their core business. To see all the survey results go to http://tribily.com/news/press-release-survey-results.

About Tribily
Tribily is a project of OlinData, a micro-multinational technological startup from the Netherlands, founded in 2008. Tribily provides a ‘Software as a Service’ based product geared towards server monitoring to a worldwide customer base. Their service coverage includes all major operating systems (Windows, Linux/Unix/*nix, Mac OS, FreeBSD/BSD) and hardware monitoring (CPU, HD, Memory, Network). With engineers working from different places around the globe, a better support coverage can be guaranteed while a diversity of cultures is present. Tribily is actively involved in using and contributing to open source technologies in order to create a better and higher quality global IT environment. For more information, visit http://tribily.com.

¹ For more info on SaaS by Gartner: http://www.gartner.com/it/page.jsp?id=1492814

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Nicole Horstman
Tribily
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