Social and online media are growing faster than ever and large enterprises need to understand what’s being said about them in real-time.
Philadelphia, PA (PRWEB) June 15, 2011
Recognizing the increasing need for large enterprises to identify and manage online and social media corporate reputation issues in real-time, ListenLogic today announced the launch of its Reputation Management System, ListenLogic RMS™. Currently serving Global 1000 companies, ListenLogic RMS™ leverages ListenLogic’s proprietary real-time intelligence technology and Integrated Social Intelligence Platform™ to help organizations identify corporate reputation issues, drive social outreach, and manage communications with a first of its kind issue tracking and influencer relationship management system.
“Social and online media are growing faster than ever and large enterprises need to understand what’s being said about them in real-time” said Mark Langsfeld, ListenLogic co-founder & CEO. “Our Reputation Management System provides enterprises with a first of its kind issue tracking management system that automatically identifies, categorizes and escalates corporate reputation issues and influencers in real-time and integrates reputation management into the way they do business.”
ListenLogic Reputation Management System is a software as a service (SaaS) social business intelligence product that listens to all forms of mainstream news, social networks, blogs, micro-blogs, message boards, forums, and multimedia platforms to automatically identify, analyze and escalate critical reputation issues to key stakeholders across the enterprise. Once an incident is automatically identified, categorized, and verified, alert notifications are immediately delivered to executive management, corporate communications and risk management teams via the ListenLogic RMS™ platform, email and mobile applications. Incident history is system-generated for comprehensive issue tracking management and CRM-like workflow. ListenLogic RMS™ is powered by ListenLogic’s proprietary real-time intelligence technology and advanced social media monitoring technology and currently supports multiple languages with global coverage.
“Consumers are more connected, vocal, and influential thanks to social media,” says Vincent Schiavone, co-founder and Chairman. “With the explosive growth of channels like Twitter, Facebook, YouTube and millions of other online communities, the large enterprise is being challenged to manage their corporate reputation in real-time. Whether it’s a workforce, product or service, financial or security issue, ListenLogic RMS ensures the appropriate corporate executives and communications teams get this critical information when they need it, automatically.”
ListenLogic RMS™ is part of ListenLogic’s Social Business Intelligence product suite that includes Social CRM, Social Analytics, Compliance and Social Market Research. Further information on ListenLogic Reputation Management System can be found at: http://www.listenlogic.com/solutions/social-rms
ListenLogic is the leading provider of Social Business Intelligence that helps Global 1000 brands manage reputation, engage with customers and drive innovation. ListenLogic Reputation Management System helps enterprises identify and manage the corporate threats and opportunities that emerge from social media. Our Social CRM solutions intelligently triage the social media firehose to massively scale customer engagement and social outreach. Our Social Media Listening, Social Analytics and Social Market Research products deliver deep insights and understanding of consumer attitudes and needs. Our Pharma & Health division, ListenLogic Health, specializes in providing social media intelligence to pharma, health and wellness companies. ListenLogic is based in San Jose, CA and Philadelphia, PA. For further information, visit http://www.listenlogic.com, http://www.listenlogic.com/blog, or http://twitter.com/listenlogic.