Consona Partners with Information Mapping, Inc. to Offer New Knowledge Management Services Package

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Combined Offering Helps Companies and Organizations Establish Solid Processes and Align with Knowledge Management Best Practices

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This new partnership helps our customers align their usage of Consona Knowledge Management to support these practices and methodologies.

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, and Information Mapping, Inc. (IM US) announced today a combined services offering to help companies and organizations establish solid processes to develop and manage content through a systematic, research-based approach for capturing information and knowledge and developing high-quality, structured content.

This new offering, available through Consona’s Professional Services team, enables customers to improve knowledge management (KM) operations by promoting three key best practices:

1.    Establish a knowledge-centric organization.
2.    Align content with business.
3.    Organize and present content clearly.

Information Mapping® is a research-based methodology created by world-renowned researcher Robert Horn over 40 years ago. The method’s six information types and research-based principles apply cognitive adult learning theory to all types of information, focusing not only on the end presentation, but also the upfront audience analysis and intuitive design which ensures that all information is user-focused and user-friendly.

“The Information Mapping® method focuses mainly on information and its intended audience, not specific management technologies, so it is a perfect companion to implementing information within Consona’s CRM and KM software applications,” said Kristen Merritt, director mapping solutions of IM US.

“Leading KM best practices and other methodologies are widely adopted in the high-tech product support industry because of the need for current, high-quality content to reduce costs, minimize risk and strengthen customer relationships,” said Tim Hines, vice president of product management, Consona. “This new partnership helps our customers align their usage of Consona Knowledge Management to support these practices and methodologies.”

For more information on Consona’s Knowledge Management solution and the latest version, KM v8.0, please visit - http://www.consona.com/news/km-version-8.aspx

About Consona Corporation
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures, Thoma Bravo and NEA jointly own Consona. For further information, visit http://www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.

About Information Mapping
Information Mapping International is a worldwide company based in Ghent (Belgium) and Boston (US) that owns the Intellectual Property rights on Information Mapping®, a research-based method to analyze, organize, and present information. Information Mapping uses a worldwide distributor network to license its products and services to clients, including content strategy consulting, content design and development, and training workshops, e-Learning, and supporting authoring software. Information Mapping has distributors in: Sweden, Denmark, Ireland, UK, France, Germany, Italy, New Zealand, Australia, Japan, Mexico, Canada, India and Israel. Representative clients include the ADP, Bank of America, Cisco, Coca-Cola, Dow Chemical, Exxon, IRS, Johnson&Johnson, Mazda, Merck, Mitsubishi, Motorola, Nestlé, Pfizer, and Veterans Health Administration. For more information, visit http://www.informationmapping.com or http://www.infomap.com.

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Mitch Briggs
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