Sheraton Philadelphia University City Upgrades to SuiteLinq V5 Desktop Product

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Hotel signs five year contract extension to deliver SuiteLinq’s newest interactive service in all guest rooms

Guests really value the service and it differentiates us significantly in a very competitive local market. We’re looking forward to offering the latest version of SuiteLinq Desktop to our very tech-savvy guests.

The Sheraton Philadelphia University City has signed a five year contract extension with SuiteLinq, Inc. that includes an upgrade of all 318 guest rooms with SuiteLinq’s new V5 Desktop product. The Exton, PA, based provider of integrated content, connectivity, and commerce solutions for the hospitality industry originally installed its SuiteLinq Desktop product at Sheraton University City in May of 2006.    Following years of positive customer response, the hotel recently inked a deal with SuiteLinq that will continue to equip each guest with the most feature-rich in-room interactive service in the industry.

Deployed on a thin-client, touch-screen monitor equipped with standard keyboard and mouse, SuiteLinq V5 Desktop’s intuitive interface enables guests to easily access a broad array of interactive services and content specifically geared toward the interests of travelers, including:

  •     Hotel amenity information and promotions
  •     Local area guides
  •     Internet access and Bing search
  •     Room-service menus and ordering
  •     Restaurant reservations
  •     On-demand entertainment, games, and music
  •     Local weather conditions
  •     Airline flight information
  •     From-room document printing
  •     Microsoft Office software
  •     USB device access
  •     Direct messaging from hotel staff

According to General Manager, Ken Kapikian, the decision to continue offering SuiteLinq at Sheraton University City was an easy one. “Since we installed SuiteLinq in 2006, we’ve seen overwhelmingly positive guest response and ROI from increased occupancy rates. Guests really value the service and it differentiates us significantly in a very competitive local market. We’re looking forward to offering the latest version of SuiteLinq Desktop to our very tech-savvy guests.”    

SuiteLinq’s CEO, Joseph Mustilli, adds that, “As the first hotel to deploy SuiteLinq Desktop, Sheraton Philadelphia University City obviously had access to a wealth of data available to evaluate our performance. We are pleased that the metrics have proved positive across the board for several years.” With the upgrade to SuiteLinq V5 Desktop offering a modern and dynamic interactive experience, Mustilli adds that, “Guests will enjoy a more engaging environment that seamlessly integrates content and marketing communications designed for maximum relevance. We’re proud of the record of success we have established at this, our first hotel. With this vote of confidence in our solutions, we look forward to serving Sheraton’s guests with the latest SuiteLinq products into the future.”

For more information about SuiteLinq, contact Darrin Davis, Vice President of Sales, at 703-953-2624, or via email at ddavis(at)suitelinq(dot)com

About SuiteLinq
SuiteLinq, Inc. serves the needs of the hospitality and extended stay industries by providing integrated, on-demand entertainment and business productivity solutions that deliver The Ultimate In-Room Experience for guests and new revenue streams for property owners. The solution takes full advantage of preference driven interfaces, contextual mapping, and product matching by integrating with legacy PMS, POS, and CRM systems. SuiteLinq’s core service offering is comprised of turn-key components that can be installed individually or as a package:

SuiteLinq™ Digital Host
A customized portal running on an in-room computer and LCD HDTV offering a variety of interactive guest services, free content, and pay-per-access features and entertainment

SuiteCast™
IPTV and free-to-guest broadcast and cable TV channels

SuiteVOD™
Hollywood movies, informational programs, and a variety of pay-per-view Video-On-Demand content delivered in standard and high-definition formats

SuiteLinq™ Mobile
Connect with guests before, during, and after their stay to drive deeper engagement, promotions, and new commerce opportunities – iPhone, Win Phone 7 and Blackberry

Microsoft Surface™         
Multi-touch interactive tables that enhance concierge services and on-site commerce

SuiteLinq is part of a group of industry innovators including Microsoft and HP that deliver a comprehensive “ecosystem” of integrated technologies and digital services to the hospitality vertical. Corporate headquarters are located at 841 Springdale Drive, Exton, PA, 19341. Additional sales office located in the LINQ360 Innovation Center at 9555 Hillwood Drive, Las Vegas, NV, 89134.

For more information visit http://www.suitelinq.com

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Darrin Davis
SuiteLinq
703-953-2624
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