(PRWEB) June 20, 2011
Who: Craig Le Clair, Vice President, Principal Analyst, Forrester Research, Inc, and Roger Bottum, VP of Marketing, SpringCM
What: Dynamic Case Management: Taming Untamed Processes Around Teams, Tasks, and Content
Attendees will learn how cloud dynamic case management strategies help departments—even whole companies—quickly and easily organize teams, tasks, and content to drive knowledge-worker productivity and business agility. Includes examples and specific case studies on issues that organizations face and how dynamic case management technology helps address the challenges.
Speakers will discuss how to better manage the costs and risks of responding to higher numbers of service requests; how to automate and track inconsistent “incidents” that do not follow a well-defined process; and how to comply with external regulations while empowering knowledge workers to be effective in roles that are less structured, more ad hoc, and require more skills and collaboration with colleagues.
Recommended Audience: IT managers, business department heads, and others who want to eliminate “management-by-spreadsheet” and email processes by streamlining critical functions such as customer on-boarding, vendor on-boarding, and service delivery . The webinar is also beneficial for those who have looked at traditional business-process-management technology or are considering on-premise solutions.
When: Thursday, June 23: at 12:00 p.m. Central/1:00 p.m. Eastern/10:00 a.m. Pacific
Where: To register, visit http://bit.ly/dynamic-case-management
Dynamic Case Management Overview - http://www.springcm.com/dynamic_case_management
Impact of Cloud Content Management on Knowledge Worker Productivity - http://pages.springcm.com/CSD_ContentManager_Video_WeberWhyCloudB.html
SpringCM is the recognized market leader in cloud enterprise content management. With delivery in days and at a fraction of the cost, organizations use SpringCM to streamline their inefficient document processes with customers, vendors, and remote operations. Organizations such as Dresser, BillingTree, ACS, and Cox are achieving a payback in as little as 40 days in areas such as case management and claims processing, bids and proposals, regulatory inquiries and accounts payable. With SpringCM customers avoid the expense, complexity, and risks of traditional ECM software. For further information, please visit http://www.springcm.com.