CEDAR Document Technologies Profiled in New Strategy Meets Action Perspective on Customer Communications Management

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New Strategy Meets Action (SMA) report examines the trend among insurance companies to increase investments in IT solutions to manage complex customer communications. Report looks at insurers' options for customer communications management solutions, including CEDAR Document Technologies.

“Many insurers are in the midst of an evolution as they increase their use of e-delivery across multiple channels,” said Mark Breading, Partner at Strategy Meets Action.

In this report, “Customer Communications for Competitive Advantage: New Options for Insurers”, SMA looks at the challenges insurers face when communicating in a mobile, multi-channel world and encourages providers to evaluate their current strategies and solutions for managing customer communications across every part of their business.                    

“Many insurers are in the midst of an evolution as they increase their use of e-delivery across multiple channels,” said Mark Breading, Partner at Strategy Meets Action. “To make this transition easier, insurers should look for solutions with flexible delivery options.”

CEDAR’s platform offers a services-based model that can be implemented rapidly as a secure hosted service and provides insurers with better management control of the transition from paper-based delivery to e-delivery. CEDAR’s Software as a Service (SaaS) platform also lessens the dependency on IT staff by giving more control to business users and compliance departments for both system and rules configuration, shortening the time required to make updates to government-regulated documents.

“CEDAR recognizes the challenges of many insurers as they move into a multi-channel world,” says Lee Nagel, CEDAR’s VP, Insurance Practice. “We’re delighted to be included in SMA’s report and to make it available to insurers as they evaluate their current strategies and look for new solutions.”

To access a free copy of the Strategy Meets Action report, visit http://www.cedardoc.com/SMA

About CEDAR: CEDAR Document Technologies, Inc solves the communications challenges of many Fortune 500 companies. CEDAR’s Communications and Servicing Platform enables companies to communicate with customers across multiple distribution channels including email, mobile, website, interactive PDF, SMS, Fax, IVR, and traditional print/post. CEDAR’s platform addresses the requirements of both regulators and customers for personally relevant communications and increased self-service. CEDAR’s platform integrates with clients’ core systems to unlock the communications potential of the data inside. CEDAR’s technology is highly scalable and flexible, delivering integrated services for complex customer communications across mediums.

About SMA: Exclusively servicing the insurance industry, Strategy Meets Action (SMA) blends unbiased research findings with expertise and experience to deliver business and technology insights, research, and advice to insurers and IT solution providers. By leveraging best practices from both the management consulting and research advisory disciplines, SMA’s services are actionable, business-driven and research-based - where strategy meets action – enabling companies to achieve business success. Visit http://www.strategymeetsaction.com for more information about SMA.

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