ServiceWise and CustomerWise 8.7 helps organizations improve ROI on the support operation.
Lafayette, CA (PRWEB) June 20, 2011
TechExcel, Inc., a leading provider of IT Service Management and customer support software, today announced the release of ServiceWise 8.7 and CustomerWise 8.7. New features and enhancements further automates repetitive tasks and processes and improves searching and collaboration between support teams and their customers. Additionally, the release has an improved user interface and includes automatic priority matrix calculations in conjunction with automated ticket allocation.
“Today more than ever it is important for support organizations to automate as much as possible to meet financial targets. Versions 8.7 of our IT Service Management and customer support software help organizations improve ROI on the support operation.” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel. He continued, “We’ve added automation together with business intelligence that improves return on investment within IT and Customer Support and adds value to both new and existing installations.”
TechExcel is dedicated to developing software solutions with built-in business intelligence that can be configured by the users to optimize their business processes. By providing integrated CRM, help desk, defect tracking and test management applications, TechExcel integrates Web, wireless, and client/server technologies to provide companies with the flexibility needed to better manage their business.
TechExcel will host a live webinar on June 23rd entitled, Transitioning the Traditional Help Desk into Self-Service Service Desk, which will have a segment highlighting features in version 8.7. ServiceWise and CustomerWise on-demand Web presentations and personal demonstrations are also available now. Call 800-439-7782 extension 5 or visit http://www.techexcel.com for more information about TechExcel offerings and the upcoming webinar.
TechExcel, Inc. is the leader in unified Application Lifecycle Management as well as Support and Service solutions that bridge the divide between product development and service/support. This unification enables enterprises to focus on the strategic goals of product design, project planning, development and testing, while enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina, London and Beijing. For more information, visit http://www.techexcel.com or call 925-871-3900 in the United States or +44 (0)20 7470 5650 in the United Kingdom.