Spectrum Health’s Patient Portal Project - Early Results, Challenges Encountered and Why They Went Mobile

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MEDSEEK Announces Its “Creating a Better Online Patient Experience” Webinar on June 30 at 2pm EDT

93% of healthcare executives agree that improving the patient experience is in their top 5 priorities. Despite this, less than 20% of hospitals have a patient portal in place.
- HealthLeaders Media Intelligence Report: Patient Experience Survey Results

MEDSEEK, the industry’s only provider of the optimal 360-degree online healthcare experience, is to host a free Webinar June 30th at 2:00pm, EDT, to discuss the latest trends driving health systems toward improving the online patient experience and MEDSEEK’s role in advising healthcare organizations on patient portal strategy, planning and implementation. Spectrum Health, voted one of the top 10 health systems in the nation by Thomson Reuters, will discuss their decision to implement a patient portal, the challenges they faced, and the next steps for Meaningful Use Stage 2 and Accountable Care.

In October 2010, the HealthLeaders Media Intelligence Report: Patient Experience Survey Results stated that 93% of healthcare executives agree that improving the patient experience is in their top 5 priorities. Despite this, less than 20% of hospitals have a patient portal in place--the only way to securely share test results, schedule appointments, renew prescriptions and give patients the ability to manage their own health care in a convenient format. MEDSEEK’s experience meeting with hospital executive teams across the country shows that many questions still remain. This Webinar will give attendees some of those sought after answers.

MEDSEEK’s “Creating a Better Online Patient Experience” Webinar, which will benefit eHealth, Planning, Strategy, Marketing, Public Relations and Information Technology VPs, directors and managers, will cover the latest trends driving health systems to improve the online experience for patients. Travis Moore, VP of Patient Experience at MEDSEEK, and Bob Cushman, Managing Consultant at MEDSEEK, will discuss how MEDSEEK advises healthcare organizations on patient portal strategy, planning and implementation.

William Klco, Emerging Application Strategist with Spectrum Health, will detail their patient portal project and the market drivers that influenced Spectrum Health’s decision to implement it, the features and functionality introduced and the challenges faced along the way. Klco will present some early results and statistics on patient enrollment and usage and will review Spectrum Health’s mobile application and strategy before moving on to discuss future plans, including preparing for Stage 2 of Meaningful Use and considerations on becoming an Accountable Care Organization.

MEDSEEK’s “Creating a Better Online Patient Experience” Webinar promises to be informative, thought-provoking and insightful, and registration is free.

About Spectrum Health
Spectrum Health is a not-for-profit system of care dedicated to improving the health of families and individuals. With corporate offices located in Grand Rapids, Michigan, and a footprint that covers the entire state, Spectrum Health provides high quality, high value care to millions of individuals. Our organization includes a medical center, regional community hospitals, a dedicated children's hospital, a multispecialty medical group, affiliated physicians and a nationally recognized health plan, Priority Health. Spectrum Health's array of services is unparalleled in the region—from insurance and wellness products to skilled physician specialists to state-of-the-art technology and leading-edge medical treatments. In 2010, we were named one of the nation's top 10 health systems by Thomson Reuters. Together, our hospitals, physicians and health plan deliver excellent health care value to West Michigan and beyond.

About MEDSEEK
Since 1996, MEDSEEK has focused exclusively on creating a 360-degree optimal eHealth experience for patients, clinicians and administrative staff by removing traditional integration and communication barriers, workflow roadblocks and redundant processes. Used by more than 800 hospitals, MEDSEEK solutions enable hospitals to execute enterprise-wide strategic objectives by improving quality of care, uncovering new sources of revenue and generating meaningful loyalty among physicians and patients with a low-risk, high-return investment that leverages existing IT investments and infrastructure. For more information, visit http://www.medseek.com or call 1.888.MEDSEEK.

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Tony Cartlidge
MEDSEEK
601-326-6360
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