ContactPoint and National Extended Stay Hotel Chain, Value Place, Team-Up

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ContactPoint To Provide Customer Service and Sales Phone Call Recording and Scoring for Value Place

We are certain that allowing Value Place to hear what their customers hear, and our expertise in phone sales training and customer service will translate into more sales and satisfied customers for Value Place.

ContactPoint is thrilled to announce a new client joining our growing hospitality sector. Value Place, the nationwide extended stay hotel chain with 175 locations, has hired ContactPoint to record and score customer phone calls; improving customer service and increasing sales.

ContactPoint’s proven system of call recording and scoring will be used at several Value Place locations to evaluate and provide insight into both sales skills and customer service practices. The technology gives Value Place employees and their managers the ability to hear what interactions with customers sound like, and measure the effectiveness of sales and customer service training against industry benchmarks.

“We are so excited to work with a hospitality giant as respected and successful as Value Place,” ContactPoint CEO Jason Wells says. “We are certain that allowing Value Place to hear what their customers hear, and our expertise in phone sales training and customer service will translate into more sales and satisfied customers for Value Place. We are ecstatic to be working with them.”

“We look forward to working with ContactPoint as a way to improve our overall sales and customer service training efforts” Value Place Franchise Services’ Glenn McFarland, Sr. VP of Brand & Franchise Operations states. “ContactPoint has a solid track record of helping companies fine tune their processes in these areas and we are excited to see the results they produce for our Brand.”

About Value Place

Founded in 2002, Value Place is an economy extended stay lodging brand that features remarkably affordable weekly rates, rigorous cleanliness standards and secure temporary lodging with an unparalleled commitment to the comfort, privacy and peace of mind of each guest. Value Place currently has 175 locations open in 27 states. Since opening the first Value Place property in 2003, 47 franchise groups have committed to build over 300 properties by 2015.

About ContactPoint

ContactPoint is a sales and customer service optimitics company. They develop and market patented technology and services to leverage the valuable information found in customer telephone interactions in order to double client sales and wow their customers. Serving the Automotive, Equipment Rental, Financial Services, Hospitality, Home Services and Medical industries, ContactPoint is on a mission to unleash the extraordinary power in every customer contact. For more information about ContactPoint visit http://www.contactpoint.com or call 866-468-0900.

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McKay Allen
ContactPoint, LLC
(866) 468-0900
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