American Support, Powered by CSG Systems, Wins Contact Center World’s Gold Medal for Best Help Desk in the Americas, Bronze Medal for Best Contact Center

Share Article

American Support, powered by CSG Systems, was named one of Contact Center World's top performers during the association's annual conference in Orlando.

News Image
Our clients count on our ability to increase their revenue, customers and efficiencies. Having an excellent help desk and contact center are two of our key ingredients to achieving this.

American Support, powered by CSG Systems, has won Contact Center World’s gold medal for providing the best help desk in the Americas and bronze medal for best customer service.

Contact Center World is a leading global support organization for the contact center industry and its awards, which are based on surveys and metrics compiled by organizations, recognize the top performing call centers around the world. The announcement was made during the association's annual conference earlier this month in Orlando.

“We have great people working here and that is the key to providing our customers with excellent service and a great help desk,” said American Support President and CEO Matt Zemon. “Our clients count on our ability to increase their revenue, customers and efficiencies. Having an excellent help desk and contact center are two of our key ingredients to achieving this. We are honored to be recognized by Contact Center World.”

Raj Wadhwani, president of Contact Center World said that the bar gets raised every year. "The industry continues to evolve and with it so does the passion of the people within it. We pay tribute to these amazing winners – every presenter deserves an award for best in class performance and the judges had a tough time deciding on who is the best – that’s a testament to the quality and performance of every person who shared what they do and how.”

American Support is now eligible to contend for Contact Center World’s global rankings during its worldwide conference in November in Las Vegas.

About American Support

American Support, powered by CSG Systems, is a Chapel Hill, NC-based company whose mission is to help video, voice and data companies succeed by operating efficiently, consistently and with excellent customer service, making life better for its clients, employees, investors and families, while supporting its country. The company, which currently supports more than 400 cable systems in 29 states, provides billing, technical and customer support services to tiers 2 and 3 cable operators through a virtual call center operation. American Support is committed to hiring Americans and has employees in more than 115 cities in 26 states. For more information, visit the American Support website.

About Contact Center World

ContactCenterWorld.com is the leading global support organization for the contact center industry around the world. As a resource we are unrivalled – our membership is growing substantially and our knowledge and experience in the call/contact center industry is immense.

# # #

Share article on social media or email:

View article via:

Pdf Print

Contact Author

James Gallagher