GMA Launches ITIL-aligned SharePoint IT Service Desk Solution

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GMA Consulting, the London-based IT consultancy specialising in the design, development and implementation of solutions using Microsoft technologies, is pleased to announce the launch of its SharePoint 2010-based IT Service Desk solution which is aligned with ITIL guidelines.

GMA Consulting has a strong track record in providing its clients with bespoke functionality centred on the Microsoft SharePoint platform. Now, in a natural progression, GMA is launching its first solution, a SharePoint 2010-based IT Service Desk solution which is aligned with ITIL (Information Technology Infrastructure Library) guidelines and is suitable for organisations in all industry sectors.

“We are delighted to be launching our IT Service Desk solution. We believe that it will provide our customers with a highly effective yet flexible and low-cost solution,” said Ben Grey, a director at GMA Consulting.

“We recently worked with a FTSE 100 financial services organisation that was using a complex and extremely expensive IT service management package. However, the vast majority of usage of the system was user interaction with the IT help desk for which their existing package might be described as a sledgehammer to crack a nut” said Grey.

GMA’s consultants carried out research with this and other clients which led them to the view that many organisations have a requirement for an IT Service Desk solution which:

  • Is aligned with ITIL guidelines but is not over-burdened by the full complexity of ITIL
  • Is based on and integrates with common Microsoft technologies
  • Is inexpensive to buy, install and maintain to maximise ROI
  • Can easily be configured to the client's requirements - e.g. system impacted, incident categories, etc.
  • Can be extended for to allow for incremental Service Desk functionality or additional capabilities such as change requests or problem management

To meet this need GMA designed and built a Service Desk solution based on SharePoint 2010 which meets these criteria. It supports the ITIL-recommended process for incident management and provides an intuitive interface together with functionality that enhances efficiency and effectiveness for Users, Service Desk team members and IT management.

The solution leverages Nintex Workflow 2010 to automate the service request process. Nintex Workflow was chosen by GMA because it is built on SharePoint for SharePoint, offers simple deployment and management, and no client software or additional infrastructure is required.

“GMA Consulting are an innovative Nintex partner who have taken their expertise to another level through understanding what their clients really need. We are pleased they were able to deliver the SharePoint 2010-based IT Service Desk solution by leveraging Nintex Workflow” said Wayne Woolston, Nintex managing director.

Organisations interested in learning more can visit http://www.gmaconsulting.com/solutions/servicedesk or contact GMA Consulting on +44 (0)20 7960 2880.

About GMA Consulting
GMA Consulting is a London-based IT consultancy specialising in the design, development and implementation of solutions using Microsoft technologies. Our goal is to help our clients run their operations more effectively and efficiently through the implementation of collaborative-working functionality utilising Microsoft-based technologies centred around the SharePoint platform.

About ITIL
ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. For more information please visit http://www.itil-officialsite.com

About Nintex
Nintex is a leading global innovator of software that extends Microsoft SharePoint, bridging the gap between existing SharePoint features and customer needs. All Nintex products are designed with a passionate commitment to innovation and user experience. As a Microsoft Gold Partner, Nintex aligns with Microsoft’s strategic and architectural direction to ensure that Nintex and Microsoft products work in harmony, both today and into the future. For more information please visit http://www.nintex.com

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Ben Grey
GMA Consulting
+44 (0)20 7960 2880
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