President of American Support, Powered by CSG Systems, Talks About the Value of Cloud Computing Technology for Engaging Customers During ComputerWorld’s IT Summit

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Matt Zemon, president and CEO of American Support, powered by CSG Systems, says cloud computing technology has enabled its clients to boost their revenue.

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With American Support’s call-center-in-the-cloud we are able to increase our clients’ revenue, customers and efficiencies by recruiting the best employees from across the country.

Matt Zemon, president and CEO of American Support, powered by CSG Systems, shared his thoughts on the value of cloud computing technology during ComputerWorld’s and LiveOps’ Leveraging the Cloud for Customer Engagement symposium.

“With American Support’s call-center-in-the-cloud we are able to increase our clients’ revenue, customers and efficiencies by recruiting the best employees from across the country,” said Zemon, one of the summit's speakers. “We have decreased our call handling time while scoring higher in customer satisfaction, accuracy and quality.”

Chapel Hill, N.C.-based American Support leverages LiveOps technology to route calls to home-based customer service representatives.

The summit, held Thursday in New York City, is intended to help CIOs and IT managers better understand how they can use cloud computing technology to deal with customer expectations and engagement, to be more effective in providing customer service and to better maximize their call center opportunities.

About American Support
American Support, powered by CSG Systems, is a Chapel Hill, NC-based company whose mission is to help video, voice and data companies succeed by operating efficiently, consistently and with excellent customer service, making life better for its clients, employees, investors and families, while supporting its country. The company, which currently supports more than 400 cable systems in 29 states, provides billing, technical and customer support services to tiers 2 and 3 cable operators through a virtual call center operation. American Support is committed to hiring Americans and has employees in more than 115 cities in 26 states. For more information, visit the American Support website.

About LiveOPs
LiveOps is transforming sales and service work. The LiveOps Contact Center Cloud Platform enables companies to enhance their consumer experience while achieving measurable operational efficiencies. LiveOps announced yesterday that the company’s On-Demand Contact Center Platform won the 2011 American Business Awards for New Telecommunications Product or Service of the Year. The internationally recognized award, known as the Stevies, honors an innovative company in the telecommunications field that has demonstrated exceptional leadership and pioneered ground-breaking products or services.

About ComputerWorld
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.

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James Gallagher