We are the first emergency communications vendor in the 9-1-1 industry offering this robust, next generation solution using enterprise-class Avaya technology.
Temecula, CA (PRWEB) June 27, 2011
Emergency communications leader Cassidian Communications, an EADS North America company, announced today that its VESTA® CS 2.2 service pack (SP) 5 call processing solution has completed extensive testing and is now rated compliant with Avaya Communication Server 1000 and Avaya Aura® Contact Center solutions from Avaya, a global provider of business collaboration systems, software and services.
Compatibility testing by Avaya is designed to assist customers in locating third-party solutions that have successfully demonstrated interoperability with Avaya systems in a controlled lab environment. Compliance ensures agencies can confidently add best-in-class capabilities to their network—speeding deployment of new applications and reducing both network complexity and implementation costs.
Cassidian Communications is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, Cassidian Communications is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network—speeding deployment of new applications and reducing both network complexity and implementation costs.
The VESTA CS solution is a server-based, full-featured IP PBX specifically designed for emergency call centers. It combines the Cassidian Communications proven computer telephony integration (CTI) solution, VESTA®, with the Avaya Communication Server 1000. The VESTA CS solution also features sophisticated call routing; automatic call distribution (ACD) with options including queue-based, skills-based and Network ACD; and enhanced administrative control capabilities.
“It’s an honor to have our VESTA CS solution verified as compliant with Avaya,” said Jeff Wittek, vice president of business development, Cassidian Communications. “With this testing complete, we are the first emergency communications vendor in the 9-1-1 industry offering this robust, next generation solution using enterprise-class Avaya technology.”
The VESTA CS solution centralizes call center functionality, allowing call takers to easily control a variety of critical communications applications from a single, consolidated desktop. Its advanced client/server architecture supports an unprecedented level of integration with the Cassidian Communications ORION™ ARIES® computer-aided dispatch (CAD) solution and the Aurora® MIS solution, along with radios and other third-party technologies.
“Cassidian Communications membership in the Avaya DevConnect program will accelerate the creation of tailored and robust emergency communications solutions that meet the demanding requirements of public safety call centers,” said Mark Fletcher, ENP, E911 product manager, Avaya. “The resulting solutions will expand the delivery of innovative and reliable public safety communication solutions.”
Cassidian Communications continues to serve clients ranging from public safety operations to Fortune 1000 corporations to federal agencies. Collectively, the company has more than 40 years of experience deploying 9-1-1 call processing solutions, notification solutions and first-responder digital trunked radio networks.
About Avaya (http://www.avaya.com)
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.
About Cassidian Communications (http://www.CassidianCommunications.com)
As the largest and most trusted source of mission critical communications solutions, Cassidian Communications, an EADS North America company, is leading the way in standards-based NG9-1-1 call center applications, notification solutions and services and P25 land mobile radio systems. Headquartered in Temecula, California.
About EADS North America (http://www.eadsnorthamerica.com)
EADS North America is the North American operation of EADS, a global leader in aerospace, defense and related services. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $11 billion to the U.S. economy annually and support more than 200,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.
Vice President, Marketing
Cassidian Communications, an EADS North America Company
Avaya DevConnect PR