Patients With Diabetes Troubled by Emergency Room Care

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Sophisticated conversation analysis technology reveals troubling attitudes and sentiment among patients with Diabetes regarding their care in hospital emergency rooms as reported in Wool.labs’ "Patient Social Intelligence Report.”

Diabetes patients are increasingly frustrated with all aspects of their experiences in the Emergency Room

Wool.labs (TM), a business intelligence company driven by social cognition technology, has published “Diabetes Patients and the Emergency Room,” the next study in its diabetes research series, revealing an alarmingly high rate of missed opportunities for emergency room staff to educate and instruct newly-diagnosed and existing diabetes patients on diabetes risks and control.

The “Patient Social Intelligence Report” leveraged Wool.labs’ unique WebDig(TM) technology to track every conversation accessible on the internet and determined the trends among diabetes patients and healthcare providers as related to diabetes diagnosis and treatment in emergency rooms.

“Diabetes patients are increasingly frustrated with all aspects of their experiences in the Emergency Room – diagnosis, emergency treatment, patient education, and even emergency room staff knowledge of diabetes.” says Michele Bennett, Chief Operating Officer of Wool.labs “We believe that this anger and frustration will escalate for a number of reasons. This report contains trends, a thorough review of the escalating issues, and predictions on where the issues are taking us.”

The reports looks at the emergency room through the eyes of the diabetes patient from 2004 until today. Wool.labs provides quantitative and qualitative analyses as well as insights into current patients and ER staff behavior and the implications for the future.

“This report, like so many others we have run, demonstrates clearly that patient attitudes and sentiment regarding important health issues have found traction through social media.” says Scott Reese, Wool.labs Chief Executive Officer “Industry must learn from these patient voices and start adapting to this new-found patient power. It is impossible to provide the best care to patients if you’re ignoring them. Patients are raising important concerns and want to be heard.”

The 70-plus page report “Diabetes Patients and the Emergency Room” contains patient conversations spanning more than eight years and includes the most representative conversations about the subject area, as well as our analysis of how sentiment has changed over time. To purchase the full report, please visit,

The Patient Social Intelligence Report is a series of retrospective and predictive analyses created by Wool.labs that digs into the hottest topics in the Healthcare and Pharmaceutical industries across a variety of diseases and conditions to understand the sentiment, behavior and beliefs of patients and the impact on business of healthcare.

Wool.labs is a new breed of business intelligence software provider. Our proprietary technology solutions help enterprise clients understand and solve complex business challenges through Social Cognition. We dig deep into dialogue data to uncover core insights and emerging trends to inform strategy, change behavior and drive new business opportunities in a way that is unmatched in the industry.


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