Consumers love their technology … but they only love their technology if it works.
Santa Clara, CA (PRWEB) June 29, 2011
Each year 500 executives focused on innovative consumer technology solutions gather to form CONNECTIONS™: The Digital Living Conference and Showcase. Hosted by the international research firm Parks Associates, this renowned event features presentations by some of the industry’s most respected professionals and this year, they’ve asked Seth Bailey, the CEO of iTOK.NET, to speak at the “Technical Support as a Value-Added Service” session.
In its 15th year, this unique conference showcases key players and new technologies and because iTOK.NET is highly revered for its contributions to the field of technology support, there is no question as to why Bailey is slated to be a keynote speaker.
“Consumers love their technology … but they only love their technology if it works. That’s where iTOK.NET comes in and why we’ve been asked to speak at Connections. We’ve mastered the sales process that helps a customer get his or her problem fixed immediately – then we help customers see the value of proactive computer maintenance and protection.” Says Bailey, the CEO of iTOK.NET. “80% of our customers upgrade to a membership because they see the value of ongoing support, proactive maintenance and proactive tools.”
With his presentation leaning largely on his vast experiences in the technical support industry and a noted track record of iTOK’s success, Bailey is sure to enlighten his listeners as he shares his knowledge of mastering the direct to consumers sales process, how to sell tech support direct to consumers, proving the value of the tech support space as a value added service and the art of providing peace of mind.
Those attending the conference can hear Seth Bailey’s “Technical Support as a Value-added Service” presentation in room 209/210 of the Santa Clara Convention Center on Wednesday June 29th, 2011 at 1:30pm.
About iTOK.NET is a leader in technology support, servicing consumers and small
businesses worldwide. iTOK.NET’s mix of remote technical support together with proactive maintenance and award-winning software is why it was recently recognized as the ninth fastest growing company (MWCN). iTOK.NET supports computers, wireless routers, printers, tablets, smartphones, connected TVs and more.