Q-Suite ACD provides a feature rich API library for CTI Integration, greatly simplifying the ability of organizations to deploy advanced computer telephony applications based on Asterisk.
Fredericton, Canada (PRWEB) July 05, 2011
Indosoft Inc., developers of the noted Contact Center and ACD Software for Asterisk, Q-Suite, announced today the availability of its enhanced XML library and API, which greatly improves capabilities for third party application developers to utilize Q-Suite ACD for robust CTI Integration to Asterisk telephony platform. This latest addition to Q-Suite expands upon the existing .NET and Socket API libraries to offer greater choice to organizations seeking an API for developing Web based Applications with sophisticated CTI functionality in order to build advanced Computer Telephony applications on Asterisk telephony platform.
Q-Suite’s new XML library for CTI Integration provides the same advanced ACD functionality as its established .NET and Socket library. Organizations wanting to develop applications with Web User Interface can utilize Q-Suite’s XML library for CTI Integration to deploy Asterisk based systems in business domains and commercial solutions in order to achieve superior IP telephony fully supplemented by a powerful ACD. Integration and development time is drastically reduced by the availability of Q-Suite API for CTI Integration delivering comprehensive ACD and Dialer functionality to complement the superior phone service features provided by Asterisk.
Asterisk has become a force in Computer Telephony with its modern hybrid PBX software, which allows development of applications to achieve phone service integration that is abstracted from the details of hardware. With a rich development background in CTI, Indosoft has invested many years in developing and enhancing its unique and powerful Q-Suite ACD software for Asterisk. For organizations seeking to utilize Asterisk as their IP telephony platform, Q-Suite provides comprehensive ACD and Dialer functionality, including Skills Based Routing, Queue Prioritization, Hot Desking for Agents, Real-time Queue Overflow Management, Predictive/Preview Dialing, Real-time Supervisor Alerts, Detailed CDR with Call and Agent activity, and Real-time and Statistical Reporting.
“This latest XML library furthers Q-Suite’s leadership in delivering exhaustive contact center functionality that is complete with unlimited flexibility in creating and setting up queues and unique call workflow for ACD and phone service integration,” said James Terhune, Chief Technology Officer at Indosoft. “The enhanced library for CTI Integration is ideal for incorporating extremely powerful agent/operator/supervisor consoles within any ERP/CRM/Special Applications, and complements Asterisk’s telephony functions with advanced contact center ACD and Dialer functionality. Asterisk has transformed CTI Integration and provided vendor independence and standardization in an open source realm by removing the necessity of developing computer telephony applications and PBX wrappers for proprietary telephony cards. This library for CTI Integration through Q-Suite ACD builds upon this benefit of Asterisk by providing a set of advanced API library for CTI Integration, greatly simplifying the ability of organizations to deploy advanced Asterisk based solutions to their established business domains.”
About Indosoft Inc.
Indosoft Inc. is a global provider of contact center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET, Socket and XML libraries to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.