eHealth Global, Leaders in Medical Records Retrieval Releases Customer Interview Series

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eHealth Global Technologies, providers of eHealthAccess, the leading medical records retrieval solution for hospitals across the United States today announced the release of a two part customer interview series. In these informative interviews, real customers talk about how they have successfully addressed fast access to medical records, patient satisfaction issues, replacing paper systems with electronic systems and many of the challenges associated with medical records retrieval in hospitals today. To learn more about eHealthAccess click on medical records retrieval

"Both interviews are interesting because they present different perspectives on many of the same issues."

eHealth Global Technologies, developers of eHealthAccess, one of the most sophisticated medical records retrieval systems, announced today the release of two new publications of interest to hospital administrative and clinical leaders. The company engaged the Edenfield Group, a leading technology research firm to conduct interviews with two senior clinical leaders from two major US hospitals. Each interview offers a unique perspective on the current problems with obtaining medical records to treat referred-in or new patients. The current process is highly resource intensive and the amount of time required to obtain those records causes systemic problems in most hospitals. Each interview sought to understand how current users of the eHealthAccess records retrieval system were able to streamline their workflow, increase efficiency without adding additional staff and increase patient satisfaction. The interviews were structured to highlight the differences before and after implementing the eHealthAccess medical records retrieval solution.

Each of the clinical leaders who participated in the interview series had very different medical record retrieval requirements and the hospitals they worked for had different clinical specialties. The interviews clearly document that the problems associated with the long waits for medical records have a ripple effect across many departments in a hospital as well as having a major impact on patient satisfaction. Using the eHealthAccess medical records retrieval service and receiving medical records in days, rather than weeks had a surprisingly large effect. According to Loreto Barbone, Director of Business Development for eHealth Global Technologies "Both interviews are interesting because they present different perspectives on many of the same issues."

The current process involves multiple hospital administrators calling other institutions to request medical records. Putting together a complete set of paper patient records and faxing or delivering them to the requesting institution typically takes weeks and multiple reminder and status update phone calls. The interviews with these clinical leaders show that by using eHealthAccess, the first of its kind, an administrator can submit a customized request online and eHealth Global Technologies collects and delivers all needed documents. Those documents can include reports, laboratory results and diagnostic quality images. The information is delivered in a standard digital format and can be directly integrated into the hospital's EMR (Electronic Medical Record) or PACS (Picture Archiving and Communications System) typically within three days. To learn more about eHealth Global's eHealthConnect product click on Referred Patient Records Retrieval

Both of the clinical leaders who were interviewed for the series will also be participating in 2 live webinars on July 13th at 12:00 CST and July 19th at 12:00 CST. To register for either webinar, please contact Loreto Barbone, Director, Business Development, eHealth Global Technologies at 877-344-8999 extension 610.

About eHealth Global Technologies

eHealth Global utilizes pioneering information technology to retrieve external medical records and images and securely deliver them electronically to healthcare providers. This technology is also utilized to provide automated access to all radiology and cardiology images generated within a community, region or state and deliver them electronically to the users of Health Information Exchanges.

With eHealth Global's eHealthAccess™ Records Retrieval Service, our world-class clinical customer support team collects and manages patient data regardless of the source and format of the data. Automated access to imaging as part of a Health Information Exchange, deployable easily and cost-effectively, helps complete the "picture" of a community-wide patient health record. eHealth Global is a privately-held company in Rochester, NY, founded by healthcare industry experts who recognized a strong need for better information flow within the medical community.


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Loreto Barbone
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