Kansas City, MO (PRWEB) July 07, 2011
Feedback is the cornerstone of most successful businesses. The more they understand how their customers and clients feel about their product or service, the more they understand about where to make improvements that will lead to higher customer retention rates. Now, through the use of Boxwire’s customer feedback software, companies receive anonymous online feedback that can be helpful in all areas of their business.
“Every business should value its customers’ feedback,” explains Rob Thomas, the founder and chief executive officer of Boxwire (http://www.boxwire.com). “Whether that feedback is good, bad or indifferent, business owners will find it a vital piece of their overall success."
Boxwire is designed to give people an anonymous route for providing companies with customer feedback. Because no name or contact information is required, people feel free to give honest feedback that they might not otherwise be comfortable enough to provide. It works in much the same way as a customer feedback survey, but it provides anonymity.
The customer feedback system allows customers to provide feedback, as well as anonymous customer complaints, either through the online suggestion box or by using any mobile device. The customer feedback system then routes the information to the appropriate business.
When that business logs onto their account, they get a snapshot of all their customer feedback history, right on their main screen. The information provided includes a snapshot of the quality of feedback and the total number of replies received, using colorful charts that help to break down the information. They also have access to trend analysis information, and can filter by date and even export the feedback information for later use.
Any business can sign up to use Boxwire’s online suggestion box, for just a small monthly fee to cover the technology and use of the comprehensive reporting tool. Currently, a wide variety of businesses are taking advantage of the customer feedback system, including hospitals, restaurants, daycare centers, schools and universities. In addition, many businesses use it as an employee suggestion box, allowing employees to submit anonymous complaints, suggestions and feedback.
Most customers find that the recap of results provides helpful information that they can use, including one of the company’s key clients, Will Shields, who is a 12-time pro bowler and former Kansas City Chief, as well as owner of 68 Inside Sports, a family fitness center.
"Boxwire is a wonderful tool that helps me collect on-going, honest feedback for my businesses,” says Shields. “I simply tell my customers that I am on Boxwire and to leave feedback for me when they have time, that’s it. No surveys, just results."
Based in Overland Park, Kansas, Boxwire is owned by parent company Onkew Technology. The company was founded by Rob Thomas, a technology expert with over 14 years in the field. He is also a 7-time Track and Field All-American and holds records for the long and triple jumps at the University of Nebraska-Lincoln. The company’s focus is providing a customer feedback software system that allows people to provide anonymous feedback to any company. To learn more about Boxwire, visit the Web site at http://www.boxwire.com/home.
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