Bribery and Corruption Legislation Boosts Demand for i-Sight Investigation Software

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Customer Expressions, which produces i-Sight, a family of integrated, hosted software solutions for case management, is experiencing a surge in demand, especially for its investigation applications.

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Since the i-Sight Case Management Software provides users with the tools they need to quickly and accurately report on incidents and investigations, it’s a natural fit for companies looking to cover their bases when it comes to compliance.

Increasing anti-corruption legislation and the corresponding compliance requirements are among the reasons Customer Expressions is having a banner year. The company, which produces i-Sight, a family of integrated, hosted software solutions for case management, is seeing a surge in demand, especially for its investigations applications.

The increasing pressure for global anti-corruption compliance, spurred by the implementation of the UK Bribery Act, has companies looking seriously at their internal systems and ensuring their policies and ethics codes are up to date and enforced. To stave off the risk of prosecution, companies must be able to demonstrate that they have adequate systems in place to prevent bribery, says Anthony Cole, a lawyer practicing in Calgary with the firm Wolch, Hursh, deWit, Silverberg & Watts.

Combined with the increase in crackdowns on FCPA violations in the US and pressure from the OECD for its member countries to monitor and police corruption, the demand for systems that aid compliance is robust.

“It’s more important than ever for companies to show regulators that they’ve done their homework when it comes to compliance,” says Joe Gerard, Vice President, Marketing and Sales. Effective documentation, reporting tools and the ability to self-disclose violations can lead to reduced penalties for ethics and compliance mistakes.

“Since the i-Sight Case Management Software provides users with the tools they need to quickly and accurately report on incidents and investigations, it’s a natural fit for companies looking to cover their bases when it comes to compliance,” says Gerard. “We are seeing lots of interest from companies that are getting their houses in order so that they are prepared should they need to defend themselves against charges of ethics violations.”

“We’re experiencing 85 per cent growth year-on-year,” says Gerard, “and our staffing has increased by 25 per cent to keep up with the increase in business.”

In fact, the company is running out of room at its current headquarters on Belfast Road in Ottawa, and its directors are looking for new office space to handle the expansion.

It’s a good problem to have for this 12-year-old technology firm, started in 1999 by four partners looking to capitalize on the niche they saw open at the time for customer complaint handling software. Over the years, the product has evolved along with the increasing demand for case management software to track investigations, but the company’s steadfast belief in customer service and support as the cornerstone of a successful enterprise hasn’t wavered.

About Customer Expressions Corp

Based in Ottawa, Canada, Customer Expressions is a leading provider of web based software for customer feedback, case management and investigations. Customer Expressions has gained an international reputation for best-in-class software to optimize the management of various business processes. The privately held firm provides i-Sight, integrated case management software for investigations, call tracking, customer service, complaint handling, corrective and preventive action management (CAPA Management), and other business processes that require case management. For further information on compliance, ethics, HR and workplace investigation issues, view our company blog at http://i-sight.com/.

For further information, please contact:
Joe Gerard, Vice-President, Sales & Marketing

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