Dublin, CA (PRWEB) July 11, 2011
PSS Inc. (Product Support Solutions), a premier contact center system integrator and service provider, were the first to Incorporate Multimedia Interactions through their Social Media Reputation Dashboard CREDBoard to help enterprises protect their brands online and better manage and interact with customers on Social Media sites such as Twitter, Facebook and YouTube. CREDboard was the first Social Media dashboard focused on the enterprise contact center, providing comprehensive multi-channel management to customer interactions. The product is designed to help individuals and/or departments not only update and monitor Social Media sites, but also take ‘action’ when necessary.
“CREDboard enables departments to do what they do best,” said Keith Ward, CTO of PSS. “Companies have found it great step forward in being able to manage their online reputation and now we have launched CREDboard version 2.1 adding 14 features to further improve the user experience” Ward explains.
These include adding/changing
Easier event creation pages for show on large portable monitors.
Post schedule button for comment, Retweet or Twitter reply.
Easier to refresh events on comment for like and unlike pages Simpler use when clicking on the comment link.
Welcome text is more descriptive and informative A check to verify user log out from admin panel Easier authorization to Social Networks.
Easier Retweet/Reply options to for friends and followers.
Quicker access to Twitter Home Timeline Mentions/Retweets Social Network Prescence button hidden until a second item is added.
A new clock for the clock portlet
A button to initiate a Scheduled Post User deletion in the Admin Page
“Marketing teams can watch for brand awareness and competition issues, Contact Center agents can work with customer inquiries and potential issues, and Sales can handle leads and answer industry questions. With this enterprise-wide approach, more companies can handle more customer interactions across more channels and these latest enhancements make it even easier to do so” concludes Ward
Product Support Solutions, Inc. (PSS) enables Global 1000 businesses to automate their customer service interactions by providing their end-users the ability to communicate with them using whatever means is most convenient and effective. We develop and support solutions for multiple customer service channels - including the rapidly growing social media and mobile channels. PSS creates highly interoperable, up to date and efficient customer service environments, that help build customer loyalty. We offer a variety of consulting, development and solution life-cycle management/support services that ensure our clients' comprehensive customer support strategy is cost-effective, as well as a fundamental part of their brand-building and customer retention efforts. PSS works with industry leading vendors including Genesys, Voxeo, LoQuendo and Avaya; and is trusted by world-leading customer service companies, such as American Express, AT&T, Cable & Wireless, Kaiser Permanente, Vodafone, US Airways, Sempra and many others to support their customer service center investments. For more information on how PSS can help your organization, please visit http://www.psshelp.com/.
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